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To optimize the whole, we must sub-optimize the parts
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Optimize
Parts
Whole
Must
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Forces of Destruction: grades in school, merit system, incentive pay, business plans, quotas.
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People need to know what their jobs are.
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Each system is perfectly designed to give you exactly what you are getting today.
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Managers don't like giving appraisals, and employees don't like getting them. Perhaps they're not liked because both parties suspect what the evidence has proved for decades: Traditional performance appraisals don't work.
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A leader is a coach, not a judge.
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Cease dependence on inspection to achieve quality. Eliminate the need for inspection on a mass basis by building quality into the product in the first place.
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A rule should suit the purpose.
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Competition should not be for a share of the market-but to expand the market.
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Choice of aim is clearly a matter of clarification of values, especially on the choice between possible options.
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Knowledge is theory. We should be thankful if action of management is based on theory. Knowledge has temporal spread. Information is not knowledge. The world is drowning in information but is slow in acquisition of knowledge. There is no substitute for knowledge.
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He that would run his company on visible figures alone will in time have neither company nor figures.
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You can only elevate individual performance by elevating that of the entire system.
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A man who knows not his limitations is of no use to anyone.
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Managing by results only makes things worse.
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Sub-optimization is when everyone is for himself. Optimization is when everyone is working to help the company.
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No requirement of industry is so much neglected as operational definitions.
W. Edwards Deming
Judging people does not help them.
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Innovation comes from people who take joy in their work.
W. Edwards Deming
Knowledge is the key.
W. Edwards Deming
Inspection with the aim of finding the bad ones and throwing them out is too late, ineffective, and costly. Quality comes not from inspection but from improvement of the process.
W. Edwards Deming
