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To optimize the whole, we must sub-optimize the parts
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Must
Optimize
Parts
Whole
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Hard work and best efforts will not by themselves dig us out of the pit.
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What we need to do is learn to work in the system, by which I mean that everybody, every team, every platform, every division, every component is there not for individual competitive profit or recognition, but for contribution to the system as a whole on a win-win basis.
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No requirement of industry is so much neglected as operational definitions.
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Without questions, there is no learning.
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A system must be managed. It will not manage itself. Left to themselves in the Western world, components become selfish, competitive. We cannot afford the destructive effect of competition.
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A goal without a method is nonsense.
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Improve quality, you automatically improve productivity.
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We are here to make another world.
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What makes a scientist great is the care that he takes in telling you what is wrong with his results, so that you will not misuse them.
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You can not achieve an aim unless you have a method.
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Zero defects is a super highway going down the tube.
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One need not be eminent in any part of profound knowledge in order to understand it and to apply it. The various segments of the system of profound knowledge cannot be separated. They interact with each other. For example knowledge about psychology is incomplete without knowledge of variation.
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The system that people work in and the interaction with people may account for 90 or 95 percent of performance.
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It is not necessary to change. Survival is not mandatory.
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New product and new types of service are generated, not by asking the consumer, but by knowledge, imagination, innovation, risk, trial and error on the part of the producer, backed by enough capital to develop the product or service and to stay in business during the learn months of introduction.
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The questions are more important than the answers.
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Understanding variation is the key to success in quality and business.
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People copy examples and then they wonder what is the trouble. They look at examples and without theory they learn nothing.
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The customer is the most important part of the production line.
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The most important measures are both unknown and unknowable.
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