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Transformation is not automatic. It must be learned it must be led.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Automatic
Transformation
Learned
Must
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When people try to do what they can not do, they wish to give up.
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We are being ruined by the best efforts of people who are doing the wrong thing.
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Hold everybody accountable? Ridiculous!
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Any two people have different ideas of what is important.
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Eighty-five percent of the reasons for failure are deficiencies in the systems and process rather than the employee. The role of management is to change the process rather than badgering individuals to do better.
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Everyone is a customer for somebody, or a supplier to somebody.
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Judging people does not help them.
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The problem is that most courses teach what is wrong.
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Management does not know what a system is.
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People are entitled to joy in work.
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Anyone that enjoys his work is a pleasure to work with.
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Two basic rules of life are: 1) Change is inevitable. 2) Everybody resists change.
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When a worker has reached a stable state, further training will not help him.
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Without theory we can only copy.
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Nobody should try to use data unless he has collected data.
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Management is prediction.
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It is wrong to suppose that if you can’t measure it, you can’t manage it – a costly myth
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The emphasis should be on why we do a job.
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Learn the basics of analytics and people will love you. If you don't have time to learn, hire someone.
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The result of long-term relationships is better and better quality, and lower and lower costs.
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