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Inspection with the aim of finding the bad ones and throwing them out is too late, ineffective, and costly. Quality comes not from inspection but from improvement of the process.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Finding
Late
Ineffective
Ones
Inspection
Quality
Costly
Process
Throwing
Comes
Improvement
Aim
Findings
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Each system is perfectly designed to give you exactly what you are getting today.
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I am not reporting things about people. I am reporting things about practices.
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The questions are more important than the answers.
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Any two people have different ideas of what is important.
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Two basic rules of life are: 1) Change is inevitable. 2) Everybody resists change.
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The greatest losses are unknown and unknowable.
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We want best efforts guided by theory.
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We must understand variation.
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Retroactive management emphasizes the bottom line.
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A leader's job is to help his people.
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Meeting specifications is not enough.
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Shrink, shrink variation, to reduce the loss.
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There is no economy in having one operation produce a part and another separate the good ones from the bad ones.
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The only useful function of a statistician is to make predictions, and thus to provide a basis for action.
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Experience by itself teaches nothing... Without theory, experience has no meaning. Without theory, one has no questions to ask. Hence, without theory, there is no learning.
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Eighty-five percent of the reasons for failure are deficiencies in the systems and process rather than the employee. The role of management is to change the process rather than badgering individuals to do better.
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You can only elevate individual performance by elevating that of the entire system.
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The aim should be to work on the method of management.
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