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Inspection with the aim of finding the bad ones and throwing them out is too late, ineffective, and costly. Quality comes not from inspection but from improvement of the process.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Aim
Findings
Finding
Late
Ineffective
Ones
Inspection
Quality
Costly
Process
Throwing
Comes
Improvement
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Profit in business comes from repeat customers
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Eighty-five percent of the reasons for failure are deficiencies in the systems and process rather than the employee. The role of management is to change the process rather than badgering individuals to do better.
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You must not run your Organization as a functional hierarchy. You must understand it as a System.
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People are entitled to joy in work.
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Information is not knowledge. Let's not confuse the two.
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...the most important things we need to manage can't be measured.
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Eliminate slogans, exhortations, and targets for the work force asking for zero defects and new levels of productivity. Such exhortations only create adversarial relationships, as the bulk of the causes of low quality and low productivity belong to the system and thus lie beyond the power of the work force
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A system is a network of interdependent components that work together to try to accomplish the aim of the system. A system must have an aim. Without the aim, there is no system.
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Eighty percent of American managers cannot answer with any measure of confidence these seemingly simple questions: What is my job? What in it really counts? How well am I doing?
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We have to bring back the individual. Management has smothered the individual.
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A system must be managed. It will not manage itself.
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The most basic problem is that performance appraisals often don't accurately assess performance.
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A rational prediction has an explanation based on theory.
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All models are wrong some models are useful.
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Don't expect smart people to listen to you without proof.
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Absence of defects does not necessarily build business... Something more is required.
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Sub-optimization is when everyone is for himself. Optimization is when everyone is working to help the company.
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Foremost is the principle that the purpose of consumer research is to understand the customer's needs and wishes, and thus design product and service that will provide better living for him in the future. A second principle is that no one can guess the future loss of business from a dissatisfied customer.
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In God we trust all others bring data.
W. Edwards Deming
