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Inspection with the aim of finding the bad ones and throwing them out is too late, ineffective, and costly. Quality comes not from inspection but from improvement of the process.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Quality
Costly
Process
Throwing
Comes
Improvement
Aim
Findings
Finding
Late
Ineffective
Ones
Inspection
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It does not happen all at once. There is no instant pudding.
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Lack of knowledge - that is the problem.
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There is no economy in having one operation produce a part and another separate the good ones from the bad ones.
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Meeting specifications is not enough.
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In God we trust all others bring data.
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The main difference between service and manufacturing is the service department doesn't know that they have a product.
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Let us ask our suppliers to come and help us to solve our problems.
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Research shows that the climate of an organization influences an individuals contribution far more than the individual himself.
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Monetary rewards are not a substitute for intrinsic motivation.
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You can only elevate individual performance by elevating that of the entire system.
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When asked what single event was most helpful in developing the Theory of Relativity, Albert Einstein replied, Figuring out how to think about the problem.
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One need not be eminent in any part of profound knowledge in order to understand it and to apply it. The various segments of the system of profound knowledge cannot be separated. They interact with each other. For example knowledge about psychology is incomplete without knowledge of variation.
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Management by results - like driving a car by looking in rear view mirror.
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The customer invents nothing. New products and new services come from the producer.
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The most valuable currency of any organization is the initiative and creativity of its members. Every leader has the solemn moral responsibility to develop these to the maximum in all his people. This is the leader's highest priority.
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Scrap doesn't come for free, we pay someone to make it.
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