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Inspection with the aim of finding the bad ones and throwing them out is too late, ineffective, and costly. Quality comes not from inspection but from improvement of the process.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Finding
Late
Ineffective
Ones
Inspection
Quality
Costly
Process
Throwing
Comes
Improvement
Aim
Findings
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When we cooperate, everybody wins.
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The ultimate purpose of collecting the data is to provide a basis for action or a recommendation.
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I think that people here expect miracles. American management thinks that they can just copy from Japan - but they don't know what to copy!
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We should work on our process, not the outcome of our processes.
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People are born with intrinsic motivation, self-esteem, dignity, curiosity to learn, joy in learning.
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Management of outcomes may not be any more than a skill. It does not require knowledge.
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When asked what single event was most helpful in developing the Theory of Relativity, Albert Einstein replied, Figuring out how to think about the problem.
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All models are wrong some models are useful.
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It's management's job to know.
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The aim should be to work on the method of management.
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Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them.
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The principles and methods for improvement are the same for service as for manufacturing. The actual application differs, of course, from one product to another, and from one type of service to another.
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If someone can make a contribution to the company he feels important.
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We must understand variation.
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You do not install quality you begin to work at it.
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People learn in different ways: reading, listening, pictures, watching.
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Innovation comes from the producer - not from the customer.
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Hold everybody accountable? Ridiculous!
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I am not reporting things about people. I am reporting things about practices.
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The biggest cost of poor quality is when your customer buys it from someone else because they didn't like yours.
W. Edwards Deming
