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Zero defects is a super highway going down the tube.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Zero
Management
Going
Tube
Highway
Tubes
Highways
Defects
Super
More quotes by W. Edwards Deming
Eighty percent of American managers cannot answer with any measure of confidence these seemingly simple questions: What is my job? What in it really counts? How well am I doing?
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People care more for themselves when they contribute to the system.
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Many people in management are being paid to produce waste.
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Meeting specifications is not enough.
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We must satisfy our customers.
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You cannot inspect quality into the product it is already there.
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If someone can make a contribution to the company he feels important.
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The questions are more important than the answers.
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Innovation comes from the producer - not from the customer.
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It would be a mistake to export western management to a friendly country.
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People work in the system. Management creates the system
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Eliminate numerical quotas, including Management by Objectives.
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To copy is to invite disaster.
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Any two people have different ideas of what is important.
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Inspection with the aim of finding the bad ones and throwing them out is too late, ineffective, and costly. Quality comes not from inspection but from improvement of the process.
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Let us ask our suppliers to come and help us to solve our problems.
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The job can't be finished only improved to please the customer.
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The average American worker has fifty interruptions a day, of which seventy percent have nothing to do with work.
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Management of outcomes may not be any more than a skill. It does not require knowledge.
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The result of long-term relationships is better and better quality, and lower and lower costs.
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