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Zero defects is a super highway going down the tube.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Zero
Management
Going
Tube
Highway
Tubes
Highways
Defects
Super
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Rational behavior requires theory. Reactive behavior requires only reflex action.
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There must be consistency in direction.
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We are being ruined by the best efforts of people who are doing the wrong thing.
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All models are wrong some models are useful.
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You can expect what you inspect.
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All anyone asks for is a chance to work with pride.
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There is no knowledge without theory.
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A system is a network of interdependent components that work together to try to accomplish the aim of the system. A system must have an aim. Without the aim, there is no system.
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Innovation comes from the producer - not from the customer.
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Everyone is a customer for somebody, or a supplier to somebody.
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Competition should not be for a share of the market-but to expand the market.
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The principles and methods for improvement are the same for service as for manufacturing. The actual application differs, of course, from one product to another, and from one type of service to another.
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