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Zero defects is a super highway going down the tube.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Highways
Defects
Super
Zero
Management
Going
Tube
Highway
Tubes
More quotes by W. Edwards Deming
When asked what single event was most helpful in developing the Theory of Relativity, Albert Einstein replied, Figuring out how to think about the problem.
W. Edwards Deming
Eighty percent of American managers cannot answer with any measure of confidence these seemingly simple questions: What is my job? What in it really counts? How well am I doing?
W. Edwards Deming
Any manager can do well in an expanding market.
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It does not happen all at once. There is no instant pudding.
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Foremost is the principle that the purpose of consumer research is to understand the customer's needs and wishes, and thus design product and service that will provide better living for him in the future. A second principle is that no one can guess the future loss of business from a dissatisfied customer.
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We want best efforts guided by theory.
W. Edwards Deming
A committee appointed by the President of a company will report what the President wishes to hear. Would they dare report otherwise?.
W. Edwards Deming
Confusing common causes with special causes will only make things worse.
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There is very little evidence that we give a hoot about profit.
W. Edwards Deming
You must not run your Organization as a functional hierarchy. You must understand it as a System.
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I am not reporting things about people. I am reporting things about practices.
W. Edwards Deming
The aim proposed here for any organization is for everybody to gain - stockholders, employees, suppliers, customers, community, the environment - over the long term.
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Sub-optimization is when everyone is for himself. Optimization is when everyone is working to help the company.
W. Edwards Deming
When a system is stable, telling the worker about mistakes is only tampering.
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We are here for an education.
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The most valuable currency of any organization is the initiative and creativity of its members. Every leader has the solemn moral responsibility to develop these to the maximum in all his people. This is the leader's highest priority.
W. Edwards Deming
We know what we told him, but we don't know what he heard.
W. Edwards Deming
The individual has been crushed by our style of management today.
W. Edwards Deming
Judging people does not help them.
W. Edwards Deming
People are born with intrinsic motivation, self-esteem, dignity, curiosity to learn, joy in learning.
W. Edwards Deming
