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Zero defects is a super highway going down the tube.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Super
Zero
Management
Going
Tube
Highway
Tubes
Highways
Defects
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Choice of aim is clearly a matter of clarification of values, especially on the choice between possible options.
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Each system is perfectly designed to give you exactly what you are getting today.
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The most basic problem is that performance appraisals often don't accurately assess performance.
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Managing by results only makes things worse.
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To optimize the whole, we must sub-optimize the parts
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I am not reporting things about people. I am reporting things about practices.
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For Quality: Stamp out fires, automate, computerize, M.B.O., install merit pay, rank people, best efforts, zero defects. WRONG!!!! Missing ingredient: profound knowledge.
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People are entitled to joy in work.
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Profit in business comes from repeat customers
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Manage the cause, not the result.
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What we need to do is learn to work in the system, by which I mean that everybody, every team, every platform, every division, every component is there not for individual competitive profit or recognition, but for contribution to the system as a whole on a win-win basis.
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