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Zero defects is a super highway going down the tube.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Highway
Tubes
Highways
Defects
Super
Zero
Management
Going
Tube
More quotes by W. Edwards Deming
There is no substitute for knowledge.
W. Edwards Deming
One need not be eminent in any part of profound knowledge in order to understand it and to apply it. The various segments of the system of profound knowledge cannot be separated. They interact with each other. For example knowledge about psychology is incomplete without knowledge of variation.
W. Edwards Deming
The most important measures are both unknown and unknowable.
W. Edwards Deming
Research shows that the climate of an organization influences an individuals contribution far more than the individual himself.
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When a worker has reached a stable state, further training will not help him.
W. Edwards Deming
The customer is the most important part of the production line.
W. Edwards Deming
Management's job is to know which systems are stable and which are not.
W. Edwards Deming
Management does not know what a system is.
W. Edwards Deming
The moral is that it is necssary to innovate, to predict the needs of the customers, and give him more. He that innovates and is lucky will take the market.
W. Edwards Deming
A system is a network of interdependent components that work together to try to accomplish the aim of the system. A system must have an aim. Without the aim, there is no system.
W. Edwards Deming
Adopt a new philosophy of cooperation (win-win) in which everybody wins.
W. Edwards Deming
We are here for an education.
W. Edwards Deming
You can not achieve an aim unless you have a method.
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Failure of management to plan for the future and to foresee problems has brought about waste of manpower, of materials, of the machine-time, of all which raise the manufacturer's cost and price that the purchaser must pay
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If you can't describe what you are doing as a process, you don't know what you're doing.
W. Edwards Deming
The system that people work in and the interaction with people may account for 90 or 95 percent of performance.
W. Edwards Deming
People need to know how their job contributes.
W. Edwards Deming
You have to manage a system. The system doesn't manage itself.
W. Edwards Deming
Quality begins with the intent, which is fixed by management.
W. Edwards Deming
It is a mistake to assume that if everybody does his job, it will be all right. The whole system may be in trouble.
W. Edwards Deming