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Zero defects is a super highway going down the tube.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Highway
Tubes
Highways
Defects
Super
Zero
Management
Going
Tube
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The most important figures for management of any organization are unknown and unknowable.
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People are entitled to joy in work.
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Plants don't close from poor workmanship, but from poor management.
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It is wrong to suppose that if you can’t measure it, you can’t manage it – a costly myth
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It does not happen all at once. There is no instant pudding.
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Eliminate slogans, exhortations, and targets for the work force asking for zero defects and new levels of productivity. Such exhortations only create adversarial relationships, as the bulk of the causes of low quality and low productivity belong to the system and thus lie beyond the power of the work force
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Now, we learn that a system must have an aim. Without an aim, there is no system.
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You do not find knowledge in a dictionary, only information.
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To manage one must lead. To lead, one must understand the work that he and his people are responsible for
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Experience by itself teaches nothing... Without theory, experience has no meaning. Without theory, one has no questions to ask. Hence, without theory, there is no learning.
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A man who knows not his limitations is of no use to anyone.
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People need to know how their job contributes.
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If you destroy the people of a company, you do not have much left.
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Without theory, there are no questions.
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Uncontrolled variation is the enemy of quality.
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Does the customer invent new product or service? The customer generates nothing. No customer asked for electric lights. There was gas and gas mantles, which gave good light.
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The process is not just the sum of its parts.
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One need not be eminent in any part of profound knowledge in order to understand it and to apply it. The various segments of the system of profound knowledge cannot be separated. They interact with each other. For example knowledge about psychology is incomplete without knowledge of variation.
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The ultimate purpose of collecting the data is to provide a basis for action or a recommendation.
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We should work on our process, not the outcome of our processes.
W. Edwards Deming
