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Zero defects is a super highway going down the tube.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Highway
Tubes
Highways
Defects
Super
Zero
Management
Going
Tube
More quotes by W. Edwards Deming
Rational behavior requires theory. Reactive behavior requires only reflex action.
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Each system is perfectly designed to give you exactly what you are getting today.
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A leader is a coach, not a judge.
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Innovation comes from the producer - not from the customer.
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Plants don't close from poor workmanship, but from poor management.
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People copy examples and then they wonder what is the trouble. They look at examples and without theory they learn nothing.
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Research shows that the climate of an organization influences an individuals contribution far more than the individual himself.
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The only useful function of a statistician is to make predictions, and thus to provide a basis for action.
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Stamping out fires is a lot of fun, but it is only putting things back the way they were.
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People work in the system. Management creates the system
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Put a good person in a bad system and the bad system wins, no contest.
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We are here to learn, to make a difference and to have fun.
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Transformation is not automatic. It must be learned it must be led.
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Whenever there is fear, you will get wrong figures.
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Knowledge is theory. We should be thankful if action of management is based on theory. Knowledge has temporal spread. Information is not knowledge. The world is drowning in information but is slow in acquisition of knowledge. There is no substitute for knowledge.
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You should not ask questions without knowledge.
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It is important that an aim never be defined in terms of activity or methods. It must always relate directly to how life is better for everyone. . . . The aim of the system must be clear to everyone in the system. The aim must include plans for the future. The aim is a value judgment.
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If someone can make a contribution to the company he feels important.
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The problem is that most courses teach what is wrong.
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