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Zero defects is a super highway going down the tube.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Defects
Super
Zero
Management
Going
Tube
Highway
Tubes
Highways
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Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them.
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The problem is that most courses teach what is wrong.
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Understanding variation is the key to success in quality and business.
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A system must be managed. It will not manage itself.
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Learning is not compulsory it's voluntary... But to survive, we must learn.
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The principles and methods for improvement are the same for service as for manufacturing. The actual application differs, of course, from one product to another, and from one type of service to another.
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You can only elevate individual performance by elevating that of the entire system.
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To manage one must lead. To lead, one must understand the work that he and his people are responsible for
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The customer invents nothing. New products and new services come from the producer.
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Retroactive management emphasizes the bottom line.
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The most important measures are both unknown and unknowable.
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Meeting specifications is not enough.
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To optimize the whole, we must sub-optimize the parts
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Many people in management are being paid to produce waste.
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Judging people does not help them.
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We must understand variation.
W. Edwards Deming
