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You must have a supplier relationship of constant improvement.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Must
Supplier
Suppliers
Improvement
Management
Constant
Relationship
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Quality is pride of workmanship.
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If you wait for people to come to you, you'll only get small problems. You must go and find them. The big problems are where people don't realize they have one in the first place.
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If you do not know how to ask the right question, you discover nothing.
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Put a good person in a bad system and the bad system wins, no contest.
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We should be guided by theory, not by numbers.
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Managers don't like giving appraisals, and employees don't like getting them. Perhaps they're not liked because both parties suspect what the evidence has proved for decades: Traditional performance appraisals don't work.
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You can expect what you inspect.
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Absence of defects does not necessarily build business... Something more is required.
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What we need to do is learn to work in the system, by which I mean that everybody, every team, every platform, every division, every component is there not for individual competitive profit or recognition, but for contribution to the system as a whole on a win-win basis.
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Learning is not compulsory it's voluntary... But to survive, we must learn.
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Information is not knowledge. Let's not confuse the two.
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It is important that an aim never be defined in terms of a specific activity or method. It must always relate to a better life for everyone.
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Any manager can do well in an expanding market.
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The greatest waste … is failure to use the abilities of people…to learn about their frustrations and about the contributions that they are eager to make.
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There is no substitute for knowledge.
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It does not happen all at once. There is no instant pudding.
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The process is not just the sum of its parts.
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People work in the system. Management creates the system
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Management does not know what a system is.
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Forces of Destruction: grades in school, merit system, incentive pay, business plans, quotas.
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