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You must have a supplier relationship of constant improvement.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Supplier
Suppliers
Improvement
Management
Constant
Relationship
Must
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There must be consistency in direction.
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Each system is perfectly designed to give you exactly what you are getting today.
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Plants don't close from poor workmanship, but from poor management.
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Without theory, there are no questions.
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People need to know how their job contributes.
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Knowledge is the key.
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A system is a network of interdependent components that work together to try to accomplish the aim of the system. A system must have an aim. Without the aim, there is no system.
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We should be guided by theory, not by numbers.
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The average American worker has fifty interruptions a day, of which seventy percent have nothing to do with work.
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People learn in different ways: reading, listening, pictures, watching.
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The worker is not the problem. The problem is at the top! Management!
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Eighty percent of American managers cannot answer with any measure of confidence these seemingly simple questions: What is my job? What in it really counts? How well am I doing?
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The aim proposed here for any organization is for everybody to gain - stockholders, employees, suppliers, customers, community, the environment - over the long term.
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Nothing happens without personal transformation.
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Learn the basics of analytics and people will love you. If you don't have time to learn, hire someone.
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Does the customer invent new product or service? The customer generates nothing. No customer asked for electric lights. There was gas and gas mantles, which gave good light.
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Don't expect smart people to listen to you without proof.
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Survival is optional. No one has to change.
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It is not necessary to change. Survival is not mandatory.
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