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You must have a supplier relationship of constant improvement.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Must
Supplier
Suppliers
Improvement
Management
Constant
Relationship
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Learning is not compulsory it's voluntary... But to survive, we must learn.
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Management by results is confusing special causes with common causes.
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You can expect what you inspect.
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People need to know what their jobs are.
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The average American worker has fifty interruptions a day, of which seventy percent have nothing to do with work.
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There is no knowledge without theory.
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The principles and methods for improvement are the same for service as for manufacturing. The actual application differs, of course, from one product to another, and from one type of service to another.
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Nothing happens without personal transformation.
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The most important things cannot be measured.
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Defects are not free. Somebody makes them, and gets paid for making them.
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Managers don't like giving appraisals, and employees don't like getting them. Perhaps they're not liked because both parties suspect what the evidence has proved for decades: Traditional performance appraisals don't work.
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The moral is that it is necssary to innovate, to predict the needs of the customers, and give him more. He that innovates and is lucky will take the market.
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Any two people have different ideas of what is important.
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Knowledge is theory. We should be thankful if action of management is based on theory. Knowledge has temporal spread. Information is not knowledge. The world is drowning in information but is slow in acquisition of knowledge. There is no substitute for knowledge.
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Long-term commitment to new learning and new philosophy is required of any management that seeks transformation. The timid and the fainthearted, and the people that expect quick results, are doomed to disappointment.
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A leader knows who is outside of the system and needs special help.
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The aim of education should be to preserve and nurture the yearning for learning that a child is born with.
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Experience by itself teaches nothing... Without theory, experience has no meaning. Without theory, one has no questions to ask. Hence, without theory, there is no learning.
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Now, we learn that a system must have an aim. Without an aim, there is no system.
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A bad system will beat a good person every time.
W. Edwards Deming
