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You must have a supplier relationship of constant improvement.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Supplier
Suppliers
Improvement
Management
Constant
Relationship
Must
More quotes by W. Edwards Deming
Zero defects is a super highway going down the tube.
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The most important figures for management of any organization are unknown and unknowable.
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The most important things cannot be measured.
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A system can not understand itself.
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Quality starts in the boardroom.
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Improve quality, you automatically improve productivity.
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The greatest losses are unknown and unknowable.
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Managing by results only makes things worse.
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Stamping out fires is a lot of fun, but it is only putting things back the way they were.
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Knowledge is theory. We should be thankful if action of management is based on theory. Knowledge has temporal spread. Information is not knowledge. The world is drowning in information but is slow in acquisition of knowledge. There is no substitute for knowledge.
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Foremost is the principle that the purpose of consumer research is to understand the customer's needs and wishes, and thus design product and service that will provide better living for him in the future. A second principle is that no one can guess the future loss of business from a dissatisfied customer.
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Management does not know what a system is.
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Without theory there is nothing to modify or learn.
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Everyone is a customer for somebody, or a supplier to somebody.
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Anyone that enjoys his work is a pleasure to work with.
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Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them.
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The biggest cost of poor quality is when your customer buys it from someone else because they didn't like yours.
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Forces of Destruction: grades in school, merit system, incentive pay, business plans, quotas.
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Experience by itself teaches nothing... Without theory, experience has no meaning. Without theory, one has no questions to ask. Hence, without theory, there is no learning.
W. Edwards Deming
You must not run your Organization as a functional hierarchy. You must understand it as a System.
W. Edwards Deming
