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You do not install quality you begin to work at it.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Install
Management
Begin
Quality
Work
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There is no substitute for knowledge.
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It is a mistake to assume that if everybody does his job, it will be all right. The whole system may be in trouble.
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Plants don't close from poor workmanship, but from poor management.
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You should not ask questions without knowledge.
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The aim of education should be to preserve and nurture the yearning for learning that a child is born with.
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A leader knows who is outside of the system and needs special help.
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Many people in management are being paid to produce waste.
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New product and new types of service are generated, not by asking the consumer, but by knowledge, imagination, innovation, risk, trial and error on the part of the producer, backed by enough capital to develop the product or service and to stay in business during the learn months of introduction.
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Transformation is not automatic. It must be learned it must be led.
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The emphasis should be on why we do a job.
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It is not enough that top management commit themselves for life to quality and productivity. They must know what it is that they are committed to - that is, what they must do. These obligations cannot be delegated. Support is not enough action is required.
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We are here for an education.
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We are being ruined by the best efforts of people who are doing the wrong thing.
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