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You do not install quality you begin to work at it.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Work
Install
Management
Begin
Quality
More quotes by W. Edwards Deming
To successfully respond to the myriad of changes that shake the world, transformation into a new style of management is required. The route to take is what I call profound knowledge, knowledge for leadership of transformation.
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We want best efforts guided by theory.
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The worker is not the problem. The problem is at the top! Management!
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To copy is to invite disaster.
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We are here to make another world.
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Now, we learn that a system must have an aim. Without an aim, there is no system.
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The aim should be to work on the method of management.
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Long-term commitment to new learning and new philosophy is required of any management that seeks transformation. The timid and the fainthearted, and the people that expect quick results, are doomed to disappointment.
W. Edwards Deming
Knowledge is the key.
W. Edwards Deming
Mere allocation of huge sums of money for quality will not bring quality.
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The greatest losses are unknown and unknowable.
W. Edwards Deming
The most important measures are both unknown and unknowable.
W. Edwards Deming
The customer is the most important part of the production line.
W. Edwards Deming
It is not enough that top management commit themselves for life to quality and productivity. They must know what it is that they are committed to - that is, what they must do. These obligations cannot be delegated. Support is not enough action is required.
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We have to bring back the individual. Management has smothered the individual.
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You do not find knowledge in a dictionary, only information.
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Whenever there is fear, you will get wrong figures.
W. Edwards Deming
The main difference between service and manufacturing is the service department doesn't know that they have a product.
W. Edwards Deming
If you do not know how to ask the right question, you discover nothing.
W. Edwards Deming
We should work on our process, not the outcome of our processes.
W. Edwards Deming