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You can see from a flow diagram who depends on you and whom you can depend on. You can now take joy in your work.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Work
Diagram
Diagrams
Depend
Management
Flow
Depends
Joy
Take
More quotes by W. Edwards Deming
Manage the cause, not the result.
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When a worker has reached a stable state, further training will not help him.
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What makes a scientist great is the care that he takes in telling you what is wrong with his results, so that you will not misuse them.
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You have to manage a system. The system doesn't manage itself.
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It only takes a little innovation.
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To optimize the whole, we must sub-optimize the parts
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It is important that an aim never be defined in terms of a specific activity or method. It must always relate to a better life for everyone.
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Quality starts in the boardroom.
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You should not ask questions without knowledge.
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We know what we told him, but we don't know what he heard.
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The most basic problem is that performance appraisals often don't accurately assess performance.
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There is very little evidence that we give a hoot about profit.
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People learn in different ways: reading, listening, pictures, watching.
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Quality begins with the intent, which is fixed by management.
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Does the customer invent new product or service? The customer generates nothing. No customer asked for electric lights. There was gas and gas mantles, which gave good light.
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Eliminate slogans, exhortations, and targets for the work force asking for zero defects and new levels of productivity. Such exhortations only create adversarial relationships, as the bulk of the causes of low quality and low productivity belong to the system and thus lie beyond the power of the work force
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We should work on our process, not the outcome of our processes.
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The main difference between service and manufacturing is the service department doesn't know that they have a product.
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You do not find knowledge in a dictionary, only information.
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Quality is made in the board room. A worker can deliver lower quality, but she cannot deliver quality better than the system allow.
W. Edwards Deming
