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You can not plan to make a discovery. You do not plan innovation.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Management
Discovery
Plan
Plans
Make
Innovation
More quotes by W. Edwards Deming
Zero defects is a super highway going down the tube.
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The main difference between service and manufacturing is the service department doesn't know that they have a product.
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The questions are more important than the answers.
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Manage the cause, not the result.
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To successfully respond to the myriad of changes that shake the world, transformation into a new style of management is required. The route to take is what I call profound knowledge, knowledge for leadership of transformation.
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A system must be managed. It will not manage itself. Left to themselves in the Western world, components become selfish, competitive. We cannot afford the destructive effect of competition.
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Quality starts in the boardroom.
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Profit in business comes from repeat customers
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A manager of people needs to understand that all people are different. This is not ranking people. He needs to understand that the performance of anyone is governed largely by the system that he works in, the responsibility of management.
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You should not ask questions without knowledge.
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Quality is everyone's responsibility.
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Management does not know what a system is.
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Knowledge is theory. We should be thankful if action of management is based on theory. Knowledge has temporal spread. Information is not knowledge. The world is drowning in information but is slow in acquisition of knowledge. There is no substitute for knowledge.
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The prevailing style of management must undergo transformation. A system can not understand itself. The transformation requires a view from outside.
W. Edwards Deming
Lack of knowledge - that is the problem.
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Hard work and best efforts will not by themselves dig us out of the pit.
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Eliminate slogans, exhortations, and targets for the work force asking for zero defects and new levels of productivity. Such exhortations only create adversarial relationships, as the bulk of the causes of low quality and low productivity belong to the system and thus lie beyond the power of the work force
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It's not enough to do your best you must know what to do & then do your best.
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Absence of defects does not necessarily build business... Something more is required.
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There is no economy in having one operation produce a part and another separate the good ones from the bad ones.
W. Edwards Deming