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You can not plan to make a discovery. You do not plan innovation.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Innovation
Management
Discovery
Plan
Plans
Make
More quotes by W. Edwards Deming
Quality begins with the intent, which is fixed by management.
W. Edwards Deming
Does the customer invent new product or service? The customer generates nothing. No customer asked for electric lights. There was gas and gas mantles, which gave good light.
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If you wait for people to come to you, you'll only get small problems. You must go and find them. The big problems are where people don't realize they have one in the first place.
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We cannot rely on mass inspection to improve quality, though there are times when 100 percent inspection is necessary. As Harold S. Dodge said many years ago, 'You cannot inspect quality into a product.' The quality is there or it isn't by the time it's inspected.
W. Edwards Deming
Rational behavior requires theory. Reactive behavior requires only reflex action.
W. Edwards Deming
Transformation is not automatic. It must be learned it must be led.
W. Edwards Deming
To copy is to invite disaster.
W. Edwards Deming
New product and new types of service are generated, not by asking the consumer, but by knowledge, imagination, innovation, risk, trial and error on the part of the producer, backed by enough capital to develop the product or service and to stay in business during the learn months of introduction.
W. Edwards Deming
Manage the cause, not the result.
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Eighty percent of American managers cannot answer with any measure of confidence these seemingly simple questions: What is my job? What in it really counts? How well am I doing?
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Zero defects is a super highway going down the tube.
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Management's job is to optimize the whole system.
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It is important that an aim never be defined in terms of a specific activity or method. It must always relate to a better life for everyone.
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Judging people does not help them.
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We are here to make another world.
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A rule should suit the purpose.
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People are born with intrinsic motivation, self-esteem, dignity, curiosity to learn, joy in learning.
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People need to know how their job contributes.
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Uncontrolled variation is the enemy of quality.
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It is wrong to suppose that if you can’t measure it, you can’t manage it – a costly myth
W. Edwards Deming