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You can not plan to make a discovery. You do not plan innovation.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Innovation
Management
Discovery
Plan
Plans
Make
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Don't expect smart people to listen to you without proof.
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Put a good person in a bad system and the bad system wins, no contest.
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...the most important things we need to manage can't be measured.
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Management's job is to optimize the whole system.
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If you wait for people to come to you, you'll only get small problems. You must go and find them. The big problems are where people don't realize they have one in the first place.
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When people try to do what they can not do, they wish to give up.
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Sub-optimization is when everyone is for himself. Optimization is when everyone is working to help the company.
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It is a mistake to assume that if everybody does his job, it will be all right. The whole system may be in trouble.
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Defects are not free. Somebody makes them, and gets paid for making them.
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The transformation will come from leadership.
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The emphasis should be on why we do a job.
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Mere allocation of huge sums of money for quality will not bring quality.
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Improve quality, you automatically improve productivity.
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Anybody can achieve gains in quality by slowing down production. That is not what we are talking about.
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You cannot inspect quality into the product it is already there.
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It would be a mistake to export western management to a friendly country.
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What we need to do is learn to work in the system, by which I mean that everybody, every team, every platform, every division, every component is there not for individual competitive profit or recognition, but for contribution to the system as a whole on a win-win basis.
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Absence of defects does not necessarily build business... Something more is required.
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Just because you can measure everything doesn't mean that you should.
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All anyone asks for is a chance to work with pride.
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