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You can not achieve an aim unless you have a method.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Method
Unless
Achieve
Aim
Management
More quotes by W. Edwards Deming
Monetary rewards are not a substitute for intrinsic motivation.
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A leader is a coach, not a judge.
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Profit in business comes from repeat customers
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Don't expect smart people to listen to you without proof.
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If you wait for people to come to you, you'll only get small problems. You must go and find them. The big problems are where people don't realize they have one in the first place.
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You do not find knowledge in a dictionary, only information.
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The principles and methods for improvement are the same for service as for manufacturing. The actual application differs, of course, from one product to another, and from one type of service to another.
W. Edwards Deming
Does the customer invent new product or service? The customer generates nothing. No customer asked for electric lights. There was gas and gas mantles, which gave good light.
W. Edwards Deming
We should work on our process, not the outcome of our processes.
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A leader's job is to help his people.
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Shrink, shrink variation, to reduce the loss.
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People need to know what their jobs are.
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Foremost is the principle that the purpose of consumer research is to understand the customer's needs and wishes, and thus design product and service that will provide better living for him in the future. A second principle is that no one can guess the future loss of business from a dissatisfied customer.
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Management by results is confusing special causes with common causes.
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Quality is pride of workmanship.
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Two basic rules of life are: 1) Change is inevitable. 2) Everybody resists change.
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Quality starts in the boardroom.
W. Edwards Deming
A man who knows not his limitations is of no use to anyone.
W. Edwards Deming
3% of the problems have figures, 97% of the problems do not.
W. Edwards Deming
Everyone is a customer for somebody, or a supplier to somebody.
W. Edwards Deming
