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Without questions, there is no learning.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Without
Management
Questions
Learning
More quotes by W. Edwards Deming
Foremost is the principle that the purpose of consumer research is to understand the customer's needs and wishes, and thus design product and service that will provide better living for him in the future. A second principle is that no one can guess the future loss of business from a dissatisfied customer.
W. Edwards Deming
You must have a supplier relationship of constant improvement.
W. Edwards Deming
Shrink, shrink variation, to reduce the loss.
W. Edwards Deming
Divide responsibility and nobody is responsible.
W. Edwards Deming
You can not hear what you do not understand.
W. Edwards Deming
3% of the problems have figures, 97% of the problems do not.
W. Edwards Deming
It is important that an aim never be defined in terms of activity or methods. It must always relate directly to how life is better for everyone. . . . The aim of the system must be clear to everyone in the system. The aim must include plans for the future. The aim is a value judgment.
W. Edwards Deming
The questions are more important than the answers.
W. Edwards Deming
It is a mistake to assume that if everybody does his job, it will be all right. The whole system may be in trouble.
W. Edwards Deming
...the most important things we need to manage can't be measured.
W. Edwards Deming
The transformation will come from leadership.
W. Edwards Deming
Nothing happens without personal transformation.
W. Edwards Deming
Learning is not compulsory it's voluntary... But to survive, we must learn.
W. Edwards Deming
People care more for themselves when they contribute to the system.
W. Edwards Deming
He that would run his company on visible figures alone will in time have neither company nor figures.
W. Edwards Deming
Information is not knowledge. Let's not confuse the two.
W. Edwards Deming
One need not be eminent in any part of profound knowledge in order to understand it and to apply it. The various segments of the system of profound knowledge cannot be separated. They interact with each other. For example knowledge about psychology is incomplete without knowledge of variation.
W. Edwards Deming
Quality is made in the board room. A worker can deliver lower quality, but she cannot deliver quality better than the system allow.
W. Edwards Deming
The principles and methods for improvement are the same for service as for manufacturing. The actual application differs, of course, from one product to another, and from one type of service to another.
W. Edwards Deming
The biggest cost of poor quality is when your customer buys it from someone else because they didn't like yours.
W. Edwards Deming
