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When people try to do what they can not do, they wish to give up.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Wish
Give
Giving
Trying
People
Management
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All models are wrong some models are useful.
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If someone can make a contribution to the company he feels important.
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Stamping out fires is a lot of fun, but it is only putting things back the way they were.
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The aim proposed here for any organization is for everybody to gain - stockholders, employees, suppliers, customers, community, the environment - over the long term.
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Without theory we can only copy.
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He that expects to quantify in dollars the gains that will accrue to a company year by year for a program for improvement of quality expounded in [Out of the Crisis] will suffer delusion. He should know before he starts that he will be able to quantify only a trivial part of the gain.
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The principles and methods for improvement are the same for service as for manufacturing. The actual application differs, of course, from one product to another, and from one type of service to another.
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Knowledge needs to be a verb.
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We should work on our process, not the outcome of our processes.
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When we cooperate, everybody wins.
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The individual has been crushed by our style of management today.
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Eighty percent of American managers cannot answer with any measure of confidence these seemingly simple questions: What is my job? What in it really counts? How well am I doing?
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The problem is that most courses teach what is wrong.
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The customer invents nothing. New products and new services come from the producer.
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To optimize the whole, we must sub-optimize the parts
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Uncontrolled variation is the enemy of quality.
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Nothing happens without personal transformation.
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Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them.
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Hold everybody accountable? Ridiculous!
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The most valuable currency of any organization is the initiative and creativity of its members. Every leader has the solemn moral responsibility to develop these to the maximum in all his people. This is the leader's highest priority.
W. Edwards Deming
