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A manager of people knows that in this stable state it is distracting to tell the worker about a mistake.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Managers
Management
Workers
Mistake
State
Distracting
Tell
Worker
States
Manager
People
Stable
More quotes by W. Edwards Deming
New product and new types of service are generated, not by asking the consumer, but by knowledge, imagination, innovation, risk, trial and error on the part of the producer, backed by enough capital to develop the product or service and to stay in business during the learn months of introduction.
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Innovation comes from the producer - not from the customer.
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Lack of knowledge - that is the problem.
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When a system is stable, telling the worker about mistakes is only tampering.
W. Edwards Deming
I should estimate that in my experience most troubles and most possibilities for improvement add up to the proportions something like this: 94% belongs to the system responsibility of management 6% special
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Rational behavior requires theory. Reactive behavior requires only reflex action.
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No one can measure the loss of business that may arise from a defective item that goes out to a customer.
W. Edwards Deming
Eliminate numerical quotas, including Management by Objectives.
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Any two people have different ideas of what is important.
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Sub-optimization is when everyone is for himself. Optimization is when everyone is working to help the company.
W. Edwards Deming
People learn in different ways: reading, listening, pictures, watching.
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The source of innovation is freedom. All we have - new knowledge, invention - comes from freedom. Discoveries and new knowledge come from freedom. When somebody is responsible only to himself, [has] only himself to satisfy, then you'll have invention, new thought, now product, new design, new ideas.
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To copy is to invite disaster.
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A leader is a coach, not a judge.
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Innovation comes from people who take joy in their work.
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You do not install knowledge.
W. Edwards Deming
It is a mistake to assume that if everybody does his job, it will be all right. The whole system may be in trouble.
W. Edwards Deming
One cannot be successful on visible figures alone ... the most important figures that one needs for management are unknown or unknowable, but successful management must nevertheless take account of them.
W. Edwards Deming
Eighty-five percent of the reasons for failure are deficiencies in the systems and process rather than the employee. The role of management is to change the process rather than badgering individuals to do better.
W. Edwards Deming
Failure of management to plan for the future and to foresee problems has brought about waste of manpower, of materials, of the machine-time, of all which raise the manufacturer's cost and price that the purchaser must pay
W. Edwards Deming
