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A manager of people knows that in this stable state it is distracting to tell the worker about a mistake.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
People
Stable
Managers
Management
Workers
Mistake
State
Distracting
Tell
Worker
States
Manager
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I should estimate that in my experience most troubles and most possibilities for improvement add up to the proportions something like this: 94% belongs to the system responsibility of management 6% special
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Shrink, shrink variation, to reduce the loss.
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There is very little evidence that we give a hoot about profit.
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Survival is optional. No one has to change.
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Eighty percent of American managers cannot answer with any measure of confidence these seemingly simple questions: What is my job? What in it really counts? How well am I doing?
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Plants don't close from poor workmanship, but from poor management.
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You can only elevate individual performance by elevating that of the entire system.
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No one can measure the loss of business that may arise from a defective item that goes out to a customer.
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A manager of people needs to understand that all people are different. This is not ranking people. He needs to understand that the performance of anyone is governed largely by the system that he works in, the responsibility of management.
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Improve quality, you automatically improve productivity.
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