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A manager of people knows that in this stable state it is distracting to tell the worker about a mistake.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
State
Distracting
Tell
Worker
States
Manager
People
Stable
Managers
Management
Workers
Mistake
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The greatest waste … is failure to use the abilities of people…to learn about their frustrations and about the contributions that they are eager to make.
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It would be a mistake to export western management to a friendly country.
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To optimize the whole, we must sub-optimize the parts
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The greatest losses are unknown and unknowable.
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Knowledge needs to be a verb.
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People need to know what their jobs are.
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The result of long-term relationships is better and better quality, and lower and lower costs.
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Eighty percent of American managers cannot answer with any measure of confidence these seemingly simple questions: What is my job? What in it really counts? How well am I doing?
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The transformation will come from leadership.
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A rational prediction has an explanation based on theory.
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It is a mistake to assume that if everybody does his job, it will be all right. The whole system may be in trouble.
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Nobody goes to work to do a bad job.
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Just because you can measure everything doesn't mean that you should.
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The questions are more important than the answers.
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You can see from a flow diagram who depends on you and whom you can depend on. You can now take joy in your work.
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We should work on our process, not the outcome of our processes.
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