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When a worker has reached a stable state, further training will not help him.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Management
Workers
Training
State
Help
Helping
Worker
States
Stable
Reached
More quotes by W. Edwards Deming
A leader knows who is outside of the system and needs special help.
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People work in the system. Management creates the system
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The main difference between service and manufacturing is the service department doesn't know that they have a product.
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Information is not knowledge. Let's not confuse the two.
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...a person and an organization must have goals, take actions to achieve those goals, gather evidence of achievement, study and reflect on the data and from that take actions again. Thus, they are in a continuous feedback spiral toward continuous improvement. This is what 'Kaizan' means.
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Experience by itself teaches nothing.
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We are here to learn, to make a difference and to have fun.
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Understanding variation is the key to success in quality and business.
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Manage the cause, not the result.
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The moral is that it is necssary to innovate, to predict the needs of the customers, and give him more. He that innovates and is lucky will take the market.
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Cease dependence on inspection to achieve quality. Eliminate the need for inspection on a mass basis by building quality into the product in the first place.
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Forces of Destruction: grades in school, merit system, incentive pay, business plans, quotas.
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If you do not know how to ask the right question, you discover nothing.
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Does the customer invent new product or service? The customer generates nothing. No customer asked for electric lights. There was gas and gas mantles, which gave good light.
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Knowledge needs to be a verb.
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A man who knows not his limitations is of no use to anyone.
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The aim proposed here for any organization is for everybody to gain - stockholders, employees, suppliers, customers, community, the environment - over the long term.
W. Edwards Deming
No requirement of industry is so much neglected as operational definitions.
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We want best efforts guided by theory.
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It is not necessary to change. Survival is not mandatory.
W. Edwards Deming