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What makes a scientist great is the care that he takes in telling you what is wrong with his results, so that you will not misuse them.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Results
Wrong
Makes
Care
Misuse
Great
Management
Scientist
Telling
Takes
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Forces of Destruction: grades in school, merit system, incentive pay, business plans, quotas.
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Nobody goes to work to do a bad job.
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Management does not know what a system is.
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If you can't describe what you are doing as a process, you don't know what you're doing.
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You must have a supplier relationship of constant improvement.
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Knowledge is theory. We should be thankful if action of management is based on theory. Knowledge has temporal spread. Information is not knowledge. The world is drowning in information but is slow in acquisition of knowledge. There is no substitute for knowledge.
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You have to manage a system. The system doesn't manage itself.
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Hard work and best efforts will not by themselves dig us out of the pit.
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It is important that an aim never be defined in terms of a specific activity or method. It must always relate to a better life for everyone.
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Mere allocation of huge sums of money for quality will not bring quality.
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Scrap doesn't come for free, we pay someone to make it.
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A goal without a method is nonsense.
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Without theory, there are no questions.
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Does the customer invent new product or service? The customer generates nothing. No customer asked for electric lights. There was gas and gas mantles, which gave good light.
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