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What makes a scientist great is the care that he takes in telling you what is wrong with his results, so that you will not misuse them.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Takes
Results
Wrong
Makes
Care
Misuse
Great
Management
Scientist
Telling
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Now, we learn that a system must have an aim. Without an aim, there is no system.
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When we cooperate, everybody wins.
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To copy is to invite disaster.
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Long-term commitment to new learning and new philosophy is required of any management that seeks transformation. The timid and the fainthearted, and the people that expect quick results, are doomed to disappointment.
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People are born with intrinsic motivation, self-esteem, dignity, curiosity to learn, joy in learning.
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Managing by results only makes things worse.
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The customer is the most important part of the production line.
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You can expect what you inspect.
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Knowledge is theory. We should be thankful if action of management is based on theory. Knowledge has temporal spread. Information is not knowledge. The world is drowning in information but is slow in acquisition of knowledge. There is no substitute for knowledge.
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The transformation will come from leadership.
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It's management's job to know.
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There must be consistency in direction.
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You must not run your Organization as a functional hierarchy. You must understand it as a System.
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It is important that an aim never be defined in terms of a specific activity or method. It must always relate to a better life for everyone.
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It's not enough to do your best you must know what to do & then do your best.
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Nothing happens without personal transformation.
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You can not plan to make a discovery. You do not plan innovation.
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