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We should be guided by theory, not by numbers.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Guided
Management
Theory
Numbers
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The prevailing style of management must undergo transformation. A system can not understand itself. The transformation requires a view from outside.
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We have to bring back the individual. Management has smothered the individual.
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Management does not know what a system is.
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Innovation comes from people who take joy in their work.
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The greatest losses are unknown and unknowable.
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Does experience help? NO! Not if we are doing the wrong things.
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Learn the basics of analytics and people will love you. If you don't have time to learn, hire someone.
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Retroactive management emphasizes the bottom line.
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Change the rule and you will get a new number.
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I think that people here expect miracles. American management thinks that they can just copy from Japan - but they don't know what to copy!
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The main difference between service and manufacturing is the service department doesn't know that they have a product.
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Hold everybody accountable? Ridiculous!
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When a system is stable, telling the worker about mistakes is only tampering.
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There is very little evidence that we give a hoot about profit.
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The customer is the most important part of the production line.
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We must satisfy our customers.
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The individual has been crushed by our style of management today.
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The average American worker has fifty interruptions a day, of which seventy percent have nothing to do with work.
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People work in the system. Management creates the system
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