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We should be guided by theory, not by numbers.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Numbers
Guided
Management
Theory
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Don't expect smart people to listen to you without proof.
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We must understand variation.
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You should not ask questions without knowledge.
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You do not install quality you begin to work at it.
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When asked what single event was most helpful in developing the Theory of Relativity, Albert Einstein replied, Figuring out how to think about the problem.
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He that expects to quantify in dollars the gains that will accrue to a company year by year for a program for improvement of quality expounded in [Out of the Crisis] will suffer delusion. He should know before he starts that he will be able to quantify only a trivial part of the gain.
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If someone can make a contribution to the company he feels important.
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Quality starts in the boardroom.
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The average American worker has fifty interruptions a day, of which seventy percent have nothing to do with work.
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It's not enough to do your best you must know what to do & then do your best.
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Information is not knowledge. Let's not confuse the two.
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Whenever there is fear, you will get wrong figures.
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Quality begins with the intent, which is fixed by management.
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You do not install knowledge.
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The result of long-term relationships is better and better quality, and lower and lower costs.
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Management's job is to know which systems are stable and which are not.
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We know what we told him, but we don't know what he heard.
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Management by results - like driving a car by looking in rear view mirror.
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Management of outcomes may not be any more than a skill. It does not require knowledge.
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Experience by itself teaches nothing.
W. Edwards Deming