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We should be guided by theory, not by numbers.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Guided
Management
Theory
Numbers
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I am not reporting things about people. I am reporting things about practices.
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When asked what single event was most helpful in developing the Theory of Relativity, Albert Einstein replied, Figuring out how to think about the problem.
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Learn the basics of analytics and people will love you. If you don't have time to learn, hire someone.
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Forces of Destruction: grades in school, merit system, incentive pay, business plans, quotas.
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All anyone asks for is a chance to work with pride.
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Shrink, shrink variation, to reduce the loss.
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There is no economy in having one operation produce a part and another separate the good ones from the bad ones.
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The questions are more important than the answers.
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Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them.
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Knowledge is theory. We should be thankful if action of management is based on theory. Knowledge has temporal spread. Information is not knowledge. The world is drowning in information but is slow in acquisition of knowledge. There is no substitute for knowledge.
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A leader must have knowledge. A leader must be able to teach.
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The job can't be finished only improved to please the customer.
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...the most important things we need to manage can't be measured.
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It only takes a little innovation.
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New product and new types of service are generated, not by asking the consumer, but by knowledge, imagination, innovation, risk, trial and error on the part of the producer, backed by enough capital to develop the product or service and to stay in business during the learn months of introduction.
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Information is not knowledge. Let's not confuse the two.
W. Edwards Deming
