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We should be guided by theory, not by numbers.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Guided
Management
Theory
Numbers
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Change the rule and you will get a new number.
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Many people in management are being paid to produce waste.
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Management by results - like driving a car by looking in rear view mirror.
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I should estimate that in my experience most troubles and most possibilities for improvement add up to the proportions something like this: 94% belongs to the system responsibility of management 6% special
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Learning is not compulsory it's voluntary... But to survive, we must learn.
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Quality is everyone's responsibility.
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Choice of aim is clearly a matter of clarification of values, especially on the choice between possible options.
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Put a good person in a bad system and the bad system wins, no contest.
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We know what we told him, but we don't know what he heard.
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A leader knows who is outside of the system and needs special help.
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Innovation comes from the producer - not from the customer.
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There must be consistency in direction.
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Management does not know what a system is.
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Experience by itself teaches nothing... Without theory, experience has no meaning. Without theory, one has no questions to ask. Hence, without theory, there is no learning.
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We are being ruined by the best efforts of people who are doing the wrong thing.
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The process is not just the sum of its parts.
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Confusing common causes with special causes will only make things worse.
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The most valuable currency of any organization is the initiative and creativity of its members. Every leader has the solemn moral responsibility to develop these to the maximum in all his people. This is the leader's highest priority.
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