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We should be guided by theory, not by numbers.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Guided
Management
Theory
Numbers
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Management by results - like driving a car by looking in rear view mirror.
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Just because you can measure everything doesn't mean that you should.
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There is no knowledge without theory.
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Learn the basics of analytics and people will love you. If you don't have time to learn, hire someone.
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Knowledge is theory. We should be thankful if action of management is based on theory. Knowledge has temporal spread. Information is not knowledge. The world is drowning in information but is slow in acquisition of knowledge. There is no substitute for knowledge.
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No requirement of industry is so much neglected as operational definitions.
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It is important that an aim never be defined in terms of activity or methods. It must always relate directly to how life is better for everyone. . . . The aim of the system must be clear to everyone in the system. The aim must include plans for the future. The aim is a value judgment.
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The aim proposed here for any organization is for everybody to gain - stockholders, employees, suppliers, customers, community, the environment - over the long term.
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Managers don't like giving appraisals, and employees don't like getting them. Perhaps they're not liked because both parties suspect what the evidence has proved for decades: Traditional performance appraisals don't work.
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A manager of people knows that in this stable state it is distracting to tell the worker about a mistake.
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Transformation is not automatic. It must be learned it must be led.
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Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them.
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Profit in business comes from repeat customers
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Any two people have different ideas of what is important.
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People are entitled to joy in work.
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Management's job is to know which systems are stable and which are not.
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3% of the problems have figures, 97% of the problems do not.
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Defects are not free. Somebody makes them, and gets paid for making them.
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Shrink, shrink variation, to reduce the loss.
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