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We must understand variation.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Understand
Must
Variation
Management
More quotes by W. Edwards Deming
Experience by itself teaches nothing.
W. Edwards Deming
Just because you can measure everything doesn't mean that you should.
W. Edwards Deming
People learn in different ways: reading, listening, pictures, watching.
W. Edwards Deming
It's not enough to do your best you must know what to do & then do your best.
W. Edwards Deming
He that expects to quantify in dollars the gains that will accrue to a company year by year for a program for improvement of quality expounded in [Out of the Crisis] will suffer delusion. He should know before he starts that he will be able to quantify only a trivial part of the gain.
W. Edwards Deming
Everyone is a customer for somebody, or a supplier to somebody.
W. Edwards Deming
A system must be managed. It will not manage itself.
W. Edwards Deming
Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them.
W. Edwards Deming
You should not ask questions without knowledge.
W. Edwards Deming
A leader knows who is outside of the system and needs special help.
W. Edwards Deming
Information is not knowledge. Let's not confuse the two.
W. Edwards Deming
Eliminate slogans, exhortations, and targets for the work force asking for zero defects and new levels of productivity. Such exhortations only create adversarial relationships, as the bulk of the causes of low quality and low productivity belong to the system and thus lie beyond the power of the work force
W. Edwards Deming
Innovation comes from people who take joy in their work.
W. Edwards Deming
We know what we told him, but we don't know what he heard.
W. Edwards Deming
He that would run his company on visible figures alone will in time have neither company nor figures.
W. Edwards Deming
Improve quality, you automatically improve productivity.
W. Edwards Deming
A man who knows not his limitations is of no use to anyone.
W. Edwards Deming
It does not happen all at once. There is no instant pudding.
W. Edwards Deming
Hold everybody accountable? Ridiculous!
W. Edwards Deming
It is not enough that top management commit themselves for life to quality and productivity. They must know what it is that they are committed to - that is, what they must do. These obligations cannot be delegated. Support is not enough action is required.
W. Edwards Deming
