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We must understand variation.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Variation
Management
Understand
Must
More quotes by W. Edwards Deming
Whenever there is fear, you will get wrong figures.
W. Edwards Deming
A system must be managed. It will not manage itself.
W. Edwards Deming
A system must be managed. It will not manage itself. Left to themselves in the Western world, components become selfish, competitive. We cannot afford the destructive effect of competition.
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Cease dependence on inspection to achieve quality. Eliminate the need for inspection on a mass basis by building quality into the product in the first place.
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The principles and methods for improvement are the same for service as for manufacturing. The actual application differs, of course, from one product to another, and from one type of service to another.
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Forces of Destruction: grades in school, merit system, incentive pay, business plans, quotas.
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A manager of people needs to understand that all people are different. This is not ranking people. He needs to understand that the performance of anyone is governed largely by the system that he works in, the responsibility of management.
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It would be a mistake to export western management to a friendly country.
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The most valuable currency of any organization is the initiative and creativity of its members. Every leader has the solemn moral responsibility to develop these to the maximum in all his people. This is the leader's highest priority.
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He that expects to quantify in dollars the gains that will accrue to a company year by year for a program for improvement of quality expounded in [Out of the Crisis] will suffer delusion. He should know before he starts that he will be able to quantify only a trivial part of the gain.
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Nothing happens without personal transformation.
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There is very little evidence that we give a hoot about profit.
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A leader knows who is outside of the system and needs special help.
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We are here to make another world.
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Quality begins with the intent, which is fixed by management.
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Knowledge needs to be a verb.
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You do not find knowledge in a dictionary, only information.
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Understanding variation is the key to success in quality and business.
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Everyone is a customer for somebody, or a supplier to somebody.
W. Edwards Deming
He that would run his company on visible figures alone will in time have neither company nor figures.
W. Edwards Deming