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We must understand variation.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Management
Understand
Must
Variation
More quotes by W. Edwards Deming
The worker is not the problem. The problem is at the top! Management!
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People need to know how their job contributes.
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The individual has been crushed by our style of management today.
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The result of long-term relationships is better and better quality, and lower and lower costs.
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Don't expect smart people to listen to you without proof.
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You can not define being exactly on time.
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Knowledge is theory. We should be thankful if action of management is based on theory. Knowledge has temporal spread. Information is not knowledge. The world is drowning in information but is slow in acquisition of knowledge. There is no substitute for knowledge.
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You must have a supplier relationship of constant improvement.
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A manager of people needs to understand that all people are different. This is not ranking people. He needs to understand that the performance of anyone is governed largely by the system that he works in, the responsibility of management.
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People are entitled to joy in work.
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Eighty percent of American managers cannot answer with any measure of confidence these seemingly simple questions: What is my job? What in it really counts? How well am I doing?
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Manage the cause, not the result.
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Sub-optimization is when everyone is for himself. Optimization is when everyone is working to help the company.
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The main difference between service and manufacturing is the service department doesn't know that they have a product.
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Plants don't close from poor workmanship, but from poor management.
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Without theory we can only copy.
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Management by results - like driving a car by looking in rear view mirror.
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There is no substitute for knowledge.
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Innovation comes from the producer - not from the customer.
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Quality starts in the boardroom.
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