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We must satisfy our customers.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Customers
Management
Must
Satisfy
More quotes by W. Edwards Deming
The ultimate purpose of collecting the data is to provide a basis for action or a recommendation.
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Meeting specifications is not enough.
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Transformation is not automatic. It must be learned it must be led.
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Managers don't like giving appraisals, and employees don't like getting them. Perhaps they're not liked because both parties suspect what the evidence has proved for decades: Traditional performance appraisals don't work.
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Many people in management are being paid to produce waste.
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If you wait for people to come to you, you'll only get small problems. You must go and find them. The big problems are where people don't realize they have one in the first place.
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One cannot be successful on visible figures alone ... the most important figures that one needs for management are unknown or unknowable, but successful management must nevertheless take account of them.
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It only takes a little innovation.
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You can not achieve an aim unless you have a method.
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Nobody should try to use data unless he has collected data.
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A bad system will beat a good person every time.
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I am not reporting things about people. I am reporting things about practices.
W. Edwards Deming
Whenever there is fear, you will get wrong figures.
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To manage one must lead. To lead, one must understand the work that he and his people are responsible for
W. Edwards Deming
You can not hear what you do not understand.
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The most important things cannot be measured.
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People care more for themselves when they contribute to the system.
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Inspection with the aim of finding the bad ones and throwing them out is too late, ineffective, and costly. Quality comes not from inspection but from improvement of the process.
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It is important that an aim never be defined in terms of activity or methods. It must always relate directly to how life is better for everyone. . . . The aim of the system must be clear to everyone in the system. The aim must include plans for the future. The aim is a value judgment.
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The problem is that most courses teach what is wrong.
W. Edwards Deming