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We must satisfy our customers.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Satisfy
Customers
Management
Must
More quotes by W. Edwards Deming
The customer invents nothing. New products and new services come from the producer.
W. Edwards Deming
It's not enough to do your best you must know what to do & then do your best.
W. Edwards Deming
Hard work and best efforts will not by themselves dig us out of the pit.
W. Edwards Deming
The aim proposed here for any organization is for everybody to gain - stockholders, employees, suppliers, customers, community, the environment - over the long term.
W. Edwards Deming
Nobody goes to work to do a bad job.
W. Edwards Deming
People copy examples and then they wonder what is the trouble. They look at examples and without theory they learn nothing.
W. Edwards Deming
All anyone asks for is a chance to work with pride.
W. Edwards Deming
People need to know how their job contributes.
W. Edwards Deming
It is a mistake to assume that if everybody does his job, it will be all right. The whole system may be in trouble.
W. Edwards Deming
Let us ask our suppliers to come and help us to solve our problems.
W. Edwards Deming
Foremost is the principle that the purpose of consumer research is to understand the customer's needs and wishes, and thus design product and service that will provide better living for him in the future. A second principle is that no one can guess the future loss of business from a dissatisfied customer.
W. Edwards Deming
Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them.
W. Edwards Deming
New product and new types of service are generated, not by asking the consumer, but by knowledge, imagination, innovation, risk, trial and error on the part of the producer, backed by enough capital to develop the product or service and to stay in business during the learn months of introduction.
W. Edwards Deming
Eliminate numerical quotas, including Management by Objectives.
W. Edwards Deming
There is no economy in having one operation produce a part and another separate the good ones from the bad ones.
W. Edwards Deming
The greatest waste … is failure to use the abilities of people…to learn about their frustrations and about the contributions that they are eager to make.
W. Edwards Deming
We are here for an education.
W. Edwards Deming
When asked what single event was most helpful in developing the Theory of Relativity, Albert Einstein replied, Figuring out how to think about the problem.
W. Edwards Deming
3% of the problems have figures, 97% of the problems do not.
W. Edwards Deming
You must not run your Organization as a functional hierarchy. You must understand it as a System.
W. Edwards Deming