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We must satisfy our customers.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Customers
Management
Must
Satisfy
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You must not run your Organization as a functional hierarchy. You must understand it as a System.
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One need not be eminent in any part of profound knowledge in order to understand it and to apply it. The various segments of the system of profound knowledge cannot be separated. They interact with each other. For example knowledge about psychology is incomplete without knowledge of variation.
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It is not necessary to change. Survival is not mandatory.
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Confusing common causes with special causes will only make things worse.
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If you do not know how to ask the right question, you discover nothing.
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The most basic problem is that performance appraisals often don't accurately assess performance.
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All models are wrong some models are useful.
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You can only elevate individual performance by elevating that of the entire system.
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Nothing happens without personal transformation.
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It's not enough to do your best you must know what to do & then do your best.
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To successfully respond to the myriad of changes that shake the world, transformation into a new style of management is required. The route to take is what I call profound knowledge, knowledge for leadership of transformation.
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Profit in business comes from repeat customers
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If you wait for people to come to you, you'll only get small problems. You must go and find them. The big problems are where people don't realize they have one in the first place.
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The transformation will come from leadership.
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Improve quality, you automatically improve productivity.
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The most important measures are both unknown and unknowable.
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The job can't be finished only improved to please the customer.
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Quality comes not from inspection, but from improvement of the production process.
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People are born with intrinsic motivation, self-esteem, dignity, curiosity to learn, joy in learning.
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