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We must satisfy our customers.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Satisfy
Customers
Management
Must
More quotes by W. Edwards Deming
...the most important things we need to manage can't be measured.
W. Edwards Deming
People need to know what their jobs are.
W. Edwards Deming
It is wrong to suppose that if you can’t measure it, you can’t manage it – a costly myth
W. Edwards Deming
You can expect what you inspect.
W. Edwards Deming
It is important that an aim never be defined in terms of activity or methods. It must always relate directly to how life is better for everyone. . . . The aim of the system must be clear to everyone in the system. The aim must include plans for the future. The aim is a value judgment.
W. Edwards Deming
Put a good person in a bad system and the bad system wins, no contest.
W. Edwards Deming
You do not find knowledge in a dictionary, only information.
W. Edwards Deming
A man who knows not his limitations is of no use to anyone.
W. Edwards Deming
Without theory, there are no questions.
W. Edwards Deming
New product and new types of service are generated, not by asking the consumer, but by knowledge, imagination, innovation, risk, trial and error on the part of the producer, backed by enough capital to develop the product or service and to stay in business during the learn months of introduction.
W. Edwards Deming
Improve constantly and forever the system of production and service, to improve quality and productivity, and thus constantly decrease costs.
W. Edwards Deming
If you can't describe what you are doing as a process, you don't know what you're doing.
W. Edwards Deming
Knowledge is theory. We should be thankful if action of management is based on theory. Knowledge has temporal spread. Information is not knowledge. The world is drowning in information but is slow in acquisition of knowledge. There is no substitute for knowledge.
W. Edwards Deming
What makes a scientist great is the care that he takes in telling you what is wrong with his results, so that you will not misuse them.
W. Edwards Deming
Transformation is not automatic. It must be learned it must be led.
W. Edwards Deming
Inspection with the aim of finding the bad ones and throwing them out is too late, ineffective, and costly. Quality comes not from inspection but from improvement of the process.
W. Edwards Deming
You can see from a flow diagram who depends on you and whom you can depend on. You can now take joy in your work.
W. Edwards Deming
You cannot inspect quality into the product it is already there.
W. Edwards Deming
To manage one must lead. To lead, one must understand the work that he and his people are responsible for
W. Edwards Deming
You can not plan to make a discovery. You do not plan innovation.
W. Edwards Deming
