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We must satisfy our customers.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Satisfy
Customers
Management
Must
More quotes by W. Edwards Deming
Experience by itself teaches nothing... Without theory, experience has no meaning. Without theory, one has no questions to ask. Hence, without theory, there is no learning.
W. Edwards Deming
Quality is everyone's responsibility.
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Learn the basics of analytics and people will love you. If you don't have time to learn, hire someone.
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Eighty percent of American managers cannot answer with any measure of confidence these seemingly simple questions: What is my job? What in it really counts? How well am I doing?
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3% of the problems have figures, 97% of the problems do not.
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Does experience help? NO! Not if we are doing the wrong things.
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We are being ruined by the best efforts of people who are doing the wrong thing.
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All models are wrong some models are useful.
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There is no substitute for knowledge.
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It's not enough to do your best you must know what to do & then do your best.
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We have to bring back the individual. Management has smothered the individual.
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Knowledge needs to be a verb.
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Competition should not be for a share of the market-but to expand the market.
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The job can't be finished only improved to please the customer.
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Management is prediction.
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Quality starts in the boardroom.
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One need not be eminent in any part of profound knowledge in order to understand it and to apply it. The various segments of the system of profound knowledge cannot be separated. They interact with each other. For example knowledge about psychology is incomplete without knowledge of variation.
W. Edwards Deming
For Quality: Stamp out fires, automate, computerize, M.B.O., install merit pay, rank people, best efforts, zero defects. WRONG!!!! Missing ingredient: profound knowledge.
W. Edwards Deming
You can not define being exactly on time.
W. Edwards Deming
There must be consistency in direction.
W. Edwards Deming
