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We must satisfy our customers.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Satisfy
Customers
Management
Must
More quotes by W. Edwards Deming
Eighty percent of American managers cannot answer with any measure of confidence these seemingly simple questions: What is my job? What in it really counts? How well am I doing?
W. Edwards Deming
No one can measure the loss of business that may arise from a defective item that goes out to a customer.
W. Edwards Deming
It would be a mistake to export western management to a friendly country.
W. Edwards Deming
The most important measures are both unknown and unknowable.
W. Edwards Deming
A man who knows not his limitations is of no use to anyone.
W. Edwards Deming
The job can't be finished only improved to please the customer.
W. Edwards Deming
The source of innovation is freedom. All we have - new knowledge, invention - comes from freedom. Discoveries and new knowledge come from freedom. When somebody is responsible only to himself, [has] only himself to satisfy, then you'll have invention, new thought, now product, new design, new ideas.
W. Edwards Deming
You do not find knowledge in a dictionary, only information.
W. Edwards Deming
Plants don't close from poor workmanship, but from poor management.
W. Edwards Deming
Mere allocation of huge sums of money for quality will not bring quality.
W. Edwards Deming
Divide responsibility and nobody is responsible.
W. Edwards Deming
For Quality: Stamp out fires, automate, computerize, M.B.O., install merit pay, rank people, best efforts, zero defects. WRONG!!!! Missing ingredient: profound knowledge.
W. Edwards Deming
The aim proposed here for any organization is for everybody to gain - stockholders, employees, suppliers, customers, community, the environment - over the long term.
W. Edwards Deming
When a worker has reached a stable state, further training will not help him.
W. Edwards Deming
It is wrong to suppose that if you can’t measure it, you can’t manage it – a costly myth
W. Edwards Deming
Nothing happens without personal transformation.
W. Edwards Deming
Experience by itself teaches nothing... Without theory, experience has no meaning. Without theory, one has no questions to ask. Hence, without theory, there is no learning.
W. Edwards Deming
Knowledge needs to be a verb.
W. Edwards Deming
Improve quality, you automatically improve productivity.
W. Edwards Deming
Absence of defects does not necessarily build business... Something more is required.
W. Edwards Deming