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We must satisfy our customers.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Must
Satisfy
Customers
Management
More quotes by W. Edwards Deming
Experience by itself teaches nothing.
W. Edwards Deming
Failure of management to plan for the future and to foresee problems has brought about waste of manpower, of materials, of the machine-time, of all which raise the manufacturer's cost and price that the purchaser must pay
W. Edwards Deming
Profit in business comes from repeat customers
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You can not achieve an aim unless you have a method.
W. Edwards Deming
Let us ask our suppliers to come and help us to solve our problems.
W. Edwards Deming
It is wrong to suppose that if you can’t measure it, you can’t manage it – a costly myth
W. Edwards Deming
Management's job is to optimize the whole system.
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People learn in different ways: reading, listening, pictures, watching.
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Management is prediction.
W. Edwards Deming
Improve constantly and forever the system of production and service, to improve quality and productivity, and thus constantly decrease costs.
W. Edwards Deming
You must have a supplier relationship of constant improvement.
W. Edwards Deming
Quality comes not from inspection, but from improvement of the production process.
W. Edwards Deming
The worker is not the problem. The problem is at the top! Management!
W. Edwards Deming
People copy examples and then they wonder what is the trouble. They look at examples and without theory they learn nothing.
W. Edwards Deming
Don't expect smart people to listen to you without proof.
W. Edwards Deming
A leader is a coach, not a judge.
W. Edwards Deming
The result of long-term relationships is better and better quality, and lower and lower costs.
W. Edwards Deming
We should work on our process, not the outcome of our processes.
W. Edwards Deming
We are here to make another world.
W. Edwards Deming
A goal without a method is nonsense.
W. Edwards Deming
