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We know what we told him, but we don't know what he heard.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Management
Told
Heard
More quotes by W. Edwards Deming
Any two people have different ideas of what is important.
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There must be consistency in direction.
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All models are wrong some models are useful.
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You have to manage a system. The system doesn't manage itself.
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Without theory, there are no questions.
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Management of outcomes may not be any more than a skill. It does not require knowledge.
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The process is not just the sum of its parts.
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It is wrong to suppose that if you can’t measure it, you can’t manage it – a costly myth
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You must not run your Organization as a functional hierarchy. You must understand it as a System.
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Judging people does not help them.
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...the most important things we need to manage can't be measured.
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It is not necessary to change. Survival is not mandatory.
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Let us ask our suppliers to come and help us to solve our problems.
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To optimize the whole, we must sub-optimize the parts
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A system must be managed. It will not manage itself. Left to themselves in the Western world, components become selfish, competitive. We cannot afford the destructive effect of competition.
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Many people in management are being paid to produce waste.
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Manage the cause, not the result.
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There is no knowledge without theory.
W. Edwards Deming
A leader's job is to help his people.
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The most valuable currency of any organization is the initiative and creativity of its members. Every leader has the solemn moral responsibility to develop these to the maximum in all his people. This is the leader's highest priority.
W. Edwards Deming
