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We know what we told him, but we don't know what he heard.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Management
Told
Heard
More quotes by W. Edwards Deming
Sub-optimization is when everyone is for himself. Optimization is when everyone is working to help the company.
W. Edwards Deming
Forces of Destruction: grades in school, merit system, incentive pay, business plans, quotas.
W. Edwards Deming
People need to know what their jobs are.
W. Edwards Deming
The most important measures are both unknown and unknowable.
W. Edwards Deming
To manage one must lead. To lead, one must understand the work that he and his people are responsible for
W. Edwards Deming
People need to know how their job contributes.
W. Edwards Deming
Without theory there is nothing to modify or learn.
W. Edwards Deming
You do not find knowledge in a dictionary, only information.
W. Edwards Deming
You can only elevate individual performance by elevating that of the entire system.
W. Edwards Deming
I should estimate that in my experience most troubles and most possibilities for improvement add up to the proportions something like this: 94% belongs to the system responsibility of management 6% special
W. Edwards Deming
It's management's job to know.
W. Edwards Deming
Two basic rules of life are: 1) Change is inevitable. 2) Everybody resists change.
W. Edwards Deming
When we cooperate, everybody wins.
W. Edwards Deming
The emphasis should be on why we do a job.
W. Edwards Deming
A leader is a coach, not a judge.
W. Edwards Deming
If you wait for people to come to you, you'll only get small problems. You must go and find them. The big problems are where people don't realize they have one in the first place.
W. Edwards Deming
There is very little evidence that we give a hoot about profit.
W. Edwards Deming
The most important figures for management of any organization are unknown and unknowable.
W. Edwards Deming
Eliminate slogans, exhortations, and targets for the work force asking for zero defects and new levels of productivity. Such exhortations only create adversarial relationships, as the bulk of the causes of low quality and low productivity belong to the system and thus lie beyond the power of the work force
W. Edwards Deming
There is no economy in having one operation produce a part and another separate the good ones from the bad ones.
W. Edwards Deming
