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We know what we told him, but we don't know what he heard.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Management
Told
Heard
More quotes by W. Edwards Deming
Any two people have different ideas of what is important.
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The most important things cannot be measured.
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Lack of knowledge - that is the problem.
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A system must be managed. It will not manage itself.
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It only takes a little innovation.
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You should not ask questions without knowledge.
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The greatest losses are unknown and unknowable.
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Don't expect smart people to listen to you without proof.
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Anyone that enjoys his work is a pleasure to work with.
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People need to know how their job contributes.
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We have to bring back the individual. Management has smothered the individual.
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The individual has been crushed by our style of management today.
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A goal without a method is nonsense.
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Innovation comes from the producer - not from the customer.
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Quality is pride of workmanship.
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To optimize the whole, we must sub-optimize the parts
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Cease dependence on inspection to achieve quality. Eliminate the need for inspection on a mass basis by building quality into the product in the first place.
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A committee appointed by the President of a company will report what the President wishes to hear. Would they dare report otherwise?.
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The questions are more important than the answers.
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You do not install quality you begin to work at it.
W. Edwards Deming
