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We know what we told him, but we don't know what he heard.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Heard
Management
Told
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A rule should suit the purpose.
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The aim should be to work on the method of management.
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We must understand variation.
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Eighty-five percent of the reasons for failure are deficiencies in the systems and process rather than the employee. The role of management is to change the process rather than badgering individuals to do better.
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You do not find knowledge in a dictionary, only information.
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The result of long-term relationships is better and better quality, and lower and lower costs.
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Nothing happens without personal transformation.
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People are entitled to joy in work.
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Plants don't close from poor workmanship, but from poor management.
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People copy examples and then they wonder what is the trouble. They look at examples and without theory they learn nothing.
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Scrap doesn't come for free, we pay someone to make it.
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Monetary rewards are not a substitute for intrinsic motivation.
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Quality begins with the intent, which is fixed by management.
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A rational prediction has an explanation based on theory.
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All anyone asks for is a chance to work with pride.
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Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them.
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Improve quality, you automatically improve productivity.
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He that would run his company on visible figures alone will in time have neither company nor figures.
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Any manager can do well in an expanding market.
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It is wrong to suppose that if you can’t measure it, you can’t manage it – a costly myth
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