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We know what we told him, but we don't know what he heard.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Management
Told
Heard
More quotes by W. Edwards Deming
You should not ask questions without knowledge.
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It only takes a little innovation.
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Choice of aim is clearly a matter of clarification of values, especially on the choice between possible options.
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A manager of people needs to understand that all people are different. This is not ranking people. He needs to understand that the performance of anyone is governed largely by the system that he works in, the responsibility of management.
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People need to know how their job contributes.
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The questions are more important than the answers.
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The aim proposed here for any organization is for everybody to gain - stockholders, employees, suppliers, customers, community, the environment - over the long term.
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You have to manage a system. The system doesn't manage itself.
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To manage one must lead. To lead, one must understand the work that he and his people are responsible for
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All models are wrong some models are useful.
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The only useful function of a statistician is to make predictions, and thus to provide a basis for action.
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The greatest losses are unknown and unknowable.
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Management by results is confusing special causes with common causes.
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The average American worker has fifty interruptions a day, of which seventy percent have nothing to do with work.
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There is no substitute for knowledge.
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You do not install quality you begin to work at it.
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In God we trust all others bring data.
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You must not run your Organization as a functional hierarchy. You must understand it as a System.
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You can not achieve an aim unless you have a method.
W. Edwards Deming
Hold everybody accountable? Ridiculous!
W. Edwards Deming
