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We have to bring back the individual. Management has smothered the individual.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Individual
Back
Smothered
Management
Bring
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A rational prediction has an explanation based on theory.
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Learn the basics of analytics and people will love you. If you don't have time to learn, hire someone.
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The greatest waste … is failure to use the abilities of people…to learn about their frustrations and about the contributions that they are eager to make.
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You can only elevate individual performance by elevating that of the entire system.
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Long-term commitment to new learning and new philosophy is required of any management that seeks transformation. The timid and the fainthearted, and the people that expect quick results, are doomed to disappointment.
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The aim proposed here for any organization is for everybody to gain - stockholders, employees, suppliers, customers, community, the environment - over the long term.
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Experience by itself teaches nothing... Without theory, experience has no meaning. Without theory, one has no questions to ask. Hence, without theory, there is no learning.
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A manager of people needs to understand that all people are different. This is not ranking people. He needs to understand that the performance of anyone is governed largely by the system that he works in, the responsibility of management.
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...the most important things we need to manage can't be measured.
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A rule should suit the purpose.
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Management's job is to know which systems are stable and which are not.
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Hard work and best efforts will not by themselves dig us out of the pit.
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Eliminate slogans, exhortations, and targets for the work force asking for zero defects and new levels of productivity. Such exhortations only create adversarial relationships, as the bulk of the causes of low quality and low productivity belong to the system and thus lie beyond the power of the work force
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The process is not just the sum of its parts.
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People care more for themselves when they contribute to the system.
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The most basic problem is that performance appraisals often don't accurately assess performance.
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We want best efforts guided by theory.
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Foremost is the principle that the purpose of consumer research is to understand the customer's needs and wishes, and thus design product and service that will provide better living for him in the future. A second principle is that no one can guess the future loss of business from a dissatisfied customer.
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It only takes a little innovation.
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Research shows that the climate of an organization influences an individuals contribution far more than the individual himself.
W. Edwards Deming