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We are being ruined by the best efforts of people who are doing the wrong thing.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Best
Thing
People
Ruined
Efforts
Management
Effort
Wrong
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Management by results is confusing special causes with common causes.
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We must understand variation.
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It only takes a little innovation.
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Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them.
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The most important things cannot be measured.
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To manage one must lead. To lead, one must understand the work that he and his people are responsible for
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One need not be eminent in any part of profound knowledge in order to understand it and to apply it. The various segments of the system of profound knowledge cannot be separated. They interact with each other. For example knowledge about psychology is incomplete without knowledge of variation.
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A bad system will beat a good person every time.
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A rational prediction has an explanation based on theory.
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Management does not know what a system is.
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The customer is the most important part of the production line.
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The questions are more important than the answers.
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