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We are being ruined by the best efforts of people who are doing the wrong thing.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Ruined
Efforts
Management
Effort
Wrong
Best
Thing
People
More quotes by W. Edwards Deming
Knowledge is theory. We should be thankful if action of management is based on theory. Knowledge has temporal spread. Information is not knowledge. The world is drowning in information but is slow in acquisition of knowledge. There is no substitute for knowledge.
W. Edwards Deming
Does the customer invent new product or service? The customer generates nothing. No customer asked for electric lights. There was gas and gas mantles, which gave good light.
W. Edwards Deming
A system must be managed. It will not manage itself. Left to themselves in the Western world, components become selfish, competitive. We cannot afford the destructive effect of competition.
W. Edwards Deming
Put a good person in a bad system and the bad system wins, no contest.
W. Edwards Deming
Management is prediction.
W. Edwards Deming
We are here for an education.
W. Edwards Deming
Management does not know what a system is.
W. Edwards Deming
When a worker has reached a stable state, further training will not help him.
W. Edwards Deming
It is important that an aim never be defined in terms of activity or methods. It must always relate directly to how life is better for everyone. . . . The aim of the system must be clear to everyone in the system. The aim must include plans for the future. The aim is a value judgment.
W. Edwards Deming
Profit in business comes from repeat customers
W. Edwards Deming
Management's job is to know which systems are stable and which are not.
W. Edwards Deming
Competition should not be for a share of the market-but to expand the market.
W. Edwards Deming
People need to know what their jobs are.
W. Edwards Deming
A manager of people needs to understand that all people are different. This is not ranking people. He needs to understand that the performance of anyone is governed largely by the system that he works in, the responsibility of management.
W. Edwards Deming
Monetary rewards are not a substitute for intrinsic motivation.
W. Edwards Deming
Management by results is confusing special causes with common causes.
W. Edwards Deming
Eighty-five percent of the reasons for failure are deficiencies in the systems and process rather than the employee. The role of management is to change the process rather than badgering individuals to do better.
W. Edwards Deming
Quality comes not from inspection, but from improvement of the production process.
W. Edwards Deming
We know what we told him, but we don't know what he heard.
W. Edwards Deming
We are here to learn, to make a difference and to have fun.
W. Edwards Deming
