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Understanding variation is the key to success in quality and business.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Business
Variation
Management
Keys
Quality
Understanding
Success
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The principles and methods for improvement are the same for service as for manufacturing. The actual application differs, of course, from one product to another, and from one type of service to another.
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There is no substitute for knowledge.
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The prevailing style of management must undergo transformation. A system can not understand itself. The transformation requires a view from outside.
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You should not ask questions without knowledge.
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In God we trust all others bring data.
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It is wrong to suppose that if you can’t measure it, you can’t manage it – a costly myth
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Nobody goes to work to do a bad job.
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Meeting specifications is not enough.
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Anyone that enjoys his work is a pleasure to work with.
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All anyone asks for is a chance to work with pride.
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If you wait for people to come to you, you'll only get small problems. You must go and find them. The big problems are where people don't realize they have one in the first place.
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A rule should suit the purpose.
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The worker is not the problem. The problem is at the top! Management!
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Choice of aim is clearly a matter of clarification of values, especially on the choice between possible options.
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