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Understanding variation is the key to success in quality and business.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Quality
Understanding
Success
Business
Variation
Management
Keys
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A committee appointed by the President of a company will report what the President wishes to hear. Would they dare report otherwise?.
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You can see from a flow diagram who depends on you and whom you can depend on. You can now take joy in your work.
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There is no substitute for knowledge.
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To optimize the whole, we must sub-optimize the parts
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Failure of management to plan for the future and to foresee problems has brought about waste of manpower, of materials, of the machine-time, of all which raise the manufacturer's cost and price that the purchaser must pay
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A system must be managed. It will not manage itself.
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The aim of education should be to preserve and nurture the yearning for learning that a child is born with.
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We are here to make another world.
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Nobody goes to work to do a bad job.
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Without questions, there is no learning.
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All models are wrong some models are useful.
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Information is not knowledge. Let's not confuse the two.
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One need not be eminent in any part of profound knowledge in order to understand it and to apply it. The various segments of the system of profound knowledge cannot be separated. They interact with each other. For example knowledge about psychology is incomplete without knowledge of variation.
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One cannot be successful on visible figures alone ... the most important figures that one needs for management are unknown or unknowable, but successful management must nevertheless take account of them.
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Managers don't like giving appraisals, and employees don't like getting them. Perhaps they're not liked because both parties suspect what the evidence has proved for decades: Traditional performance appraisals don't work.
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Foremost is the principle that the purpose of consumer research is to understand the customer's needs and wishes, and thus design product and service that will provide better living for him in the future. A second principle is that no one can guess the future loss of business from a dissatisfied customer.
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The ultimate purpose of collecting the data is to provide a basis for action or a recommendation.
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When people try to do what they can not do, they wish to give up.
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You can not achieve an aim unless you have a method.
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People copy examples and then they wonder what is the trouble. They look at examples and without theory they learn nothing.
W. Edwards Deming
