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Understanding variation is the key to success in quality and business.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Variation
Management
Keys
Quality
Understanding
Success
Business
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Transformation is not automatic. It must be learned it must be led.
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It is not necessary to change. Survival is not mandatory.
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Management by results - like driving a car by looking in rear view mirror.
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Competition should not be for a share of the market-but to expand the market.
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Nobody should try to use data unless he has collected data.
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The aim should be to work on the method of management.
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Foremost is the principle that the purpose of consumer research is to understand the customer's needs and wishes, and thus design product and service that will provide better living for him in the future. A second principle is that no one can guess the future loss of business from a dissatisfied customer.
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If someone can make a contribution to the company he feels important.
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The aim of education should be to preserve and nurture the yearning for learning that a child is born with.
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There must be consistency in direction.
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Experience by itself teaches nothing.
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Any manager can do well in an expanding market.
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Stamping out fires is a lot of fun, but it is only putting things back the way they were.
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Choice of aim is clearly a matter of clarification of values, especially on the choice between possible options.
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