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There is very little evidence that we give a hoot about profit.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Littles
Little
Giving
Hoot
Profit
Management
Evidence
Give
More quotes by W. Edwards Deming
Don't expect smart people to listen to you without proof.
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I think that people here expect miracles. American management thinks that they can just copy from Japan - but they don't know what to copy!
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Experience by itself teaches nothing.
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Put a good person in a bad system and the bad system wins, no contest.
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Without theory we can only copy.
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A leader knows who is outside of the system and needs special help.
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The process is not just the sum of its parts.
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The main difference between service and manufacturing is the service department doesn't know that they have a product.
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You can not define being exactly on time.
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One cannot be successful on visible figures alone ... the most important figures that one needs for management are unknown or unknowable, but successful management must nevertheless take account of them.
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Improve quality, you automatically improve productivity.
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Knowledge is theory. We should be thankful if action of management is based on theory. Knowledge has temporal spread. Information is not knowledge. The world is drowning in information but is slow in acquisition of knowledge. There is no substitute for knowledge.
W. Edwards Deming
A bad system will beat a good person every time.
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Learn the basics of analytics and people will love you. If you don't have time to learn, hire someone.
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It is a mistake to assume that if everybody does his job, it will be all right. The whole system may be in trouble.
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Eliminate slogans, exhortations, and targets for the work force asking for zero defects and new levels of productivity. Such exhortations only create adversarial relationships, as the bulk of the causes of low quality and low productivity belong to the system and thus lie beyond the power of the work force
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If you wait for people to come to you, you'll only get small problems. You must go and find them. The big problems are where people don't realize they have one in the first place.
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Uncontrolled variation is the enemy of quality.
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We should work on our process, not the outcome of our processes.
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To successfully respond to the myriad of changes that shake the world, transformation into a new style of management is required. The route to take is what I call profound knowledge, knowledge for leadership of transformation.
W. Edwards Deming