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Manage the cause, not the result.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Management
Result
Cause
Results
Causes
Manage
More quotes by W. Edwards Deming
To successfully respond to the myriad of changes that shake the world, transformation into a new style of management is required. The route to take is what I call profound knowledge, knowledge for leadership of transformation.
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Profit in business comes from repeat customers
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Uncontrolled variation is the enemy of quality.
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Absence of defects does not necessarily build business... Something more is required.
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A bad system will beat a good person every time.
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People work in the system. Management creates the system
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You must not run your Organization as a functional hierarchy. You must understand it as a System.
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Management by results is confusing special causes with common causes.
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When we cooperate, everybody wins.
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I am not reporting things about people. I am reporting things about practices.
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It is wrong to suppose that if you can’t measure it, you can’t manage it – a costly myth
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He that expects to quantify in dollars the gains that will accrue to a company year by year for a program for improvement of quality expounded in [Out of the Crisis] will suffer delusion. He should know before he starts that he will be able to quantify only a trivial part of the gain.
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A goal without a method is nonsense.
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The most important figures for management of any organization are unknown and unknowable.
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A leader's job is to help his people.
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Quality comes not from inspection, but from improvement of the production process.
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We know what we told him, but we don't know what he heard.
W. Edwards Deming
We want best efforts guided by theory.
W. Edwards Deming
When asked what single event was most helpful in developing the Theory of Relativity, Albert Einstein replied, Figuring out how to think about the problem.
W. Edwards Deming
Meeting specifications is not enough.
W. Edwards Deming
