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Manage the cause, not the result.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Management
Result
Cause
Results
Causes
Manage
More quotes by W. Edwards Deming
To successfully respond to the myriad of changes that shake the world, transformation into a new style of management is required. The route to take is what I call profound knowledge, knowledge for leadership of transformation.
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Nothing happens without personal transformation.
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To optimize the whole, we must sub-optimize the parts
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Anybody can achieve gains in quality by slowing down production. That is not what we are talking about.
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What we need to do is learn to work in the system, by which I mean that everybody, every team, every platform, every division, every component is there not for individual competitive profit or recognition, but for contribution to the system as a whole on a win-win basis.
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It is not enough that top management commit themselves for life to quality and productivity. They must know what it is that they are committed to - that is, what they must do. These obligations cannot be delegated. Support is not enough action is required.
W. Edwards Deming
Any manager can do well in an expanding market.
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Monetary rewards are not a substitute for intrinsic motivation.
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Experience by itself teaches nothing.
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Confusing common causes with special causes will only make things worse.
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Judging people does not help them.
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People need to know how their job contributes.
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Quality comes not from inspection, but from improvement of the production process.
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Management does not know what a system is.
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People need to know what their jobs are.
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All anyone asks for is a chance to work with pride.
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It only takes a little innovation.
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Adopt a new philosophy of cooperation (win-win) in which everybody wins.
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I am not reporting things about people. I am reporting things about practices.
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It's management's job to know.
W. Edwards Deming