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Manage the cause, not the result.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Manage
Management
Result
Cause
Results
Causes
More quotes by W. Edwards Deming
There must be consistency in direction.
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Knowledge needs to be a verb.
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Improve constantly and forever the system of production and service, to improve quality and productivity, and thus constantly decrease costs.
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Management by results - like driving a car by looking in rear view mirror.
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Management's job is to optimize the whole system.
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Eliminate numerical quotas, including Management by Objectives.
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Stamping out fires is a lot of fun, but it is only putting things back the way they were.
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It does not happen all at once. There is no instant pudding.
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Understanding variation is the key to success in quality and business.
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Quality is everyone's responsibility.
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Change the rule and you will get a new number.
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A leader must have knowledge. A leader must be able to teach.
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Choice of aim is clearly a matter of clarification of values, especially on the choice between possible options.
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It is not enough that top management commit themselves for life to quality and productivity. They must know what it is that they are committed to - that is, what they must do. These obligations cannot be delegated. Support is not enough action is required.
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The most basic problem is that performance appraisals often don't accurately assess performance.
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Knowledge is the key.
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Does the customer invent new product or service? The customer generates nothing. No customer asked for electric lights. There was gas and gas mantles, which gave good light.
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The customer invents nothing. New products and new services come from the producer.
W. Edwards Deming
Management does not know what a system is.
W. Edwards Deming
Shrink, shrink variation, to reduce the loss.
W. Edwards Deming
