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Let us ask our suppliers to come and help us to solve our problems.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Management
Solve
Problems
Asks
Help
Helping
Problem
Come
Suppliers
More quotes by W. Edwards Deming
Absence of defects does not necessarily build business... Something more is required.
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The ultimate purpose of collecting the data is to provide a basis for action or a recommendation.
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Any manager can do well in an expanding market.
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Learning is not compulsory it's voluntary. Improvement is not compulsory it's voluntary. But to survive, we must learn.
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The most valuable currency of any organization is the initiative and creativity of its members. Every leader has the solemn moral responsibility to develop these to the maximum in all his people. This is the leader's highest priority.
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Forces of Destruction: grades in school, merit system, incentive pay, business plans, quotas.
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A rational prediction has an explanation based on theory.
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Management is prediction.
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The questions are more important than the answers.
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We want best efforts guided by theory.
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Anybody can achieve gains in quality by slowing down production. That is not what we are talking about.
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Management of outcomes may not be any more than a skill. It does not require knowledge.
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The biggest cost of poor quality is when your customer buys it from someone else because they didn't like yours.
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Eighty-five percent of the reasons for failure are deficiencies in the systems and process rather than the employee. The role of management is to change the process rather than badgering individuals to do better.
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Judging people does not help them.
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The problem is that most courses teach what is wrong.
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Experience by itself teaches nothing... Without theory, experience has no meaning. Without theory, one has no questions to ask. Hence, without theory, there is no learning.
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Inspection with the aim of finding the bad ones and throwing them out is too late, ineffective, and costly. Quality comes not from inspection but from improvement of the process.
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Quality begins with the intent, which is fixed by management.
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A system is a network of interdependent components that work together to try to accomplish the aim of the system. A system must have an aim. Without the aim, there is no system.
W. Edwards Deming