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A leader knows who is outside of the system and needs special help.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
System
Special
Help
Helping
Needs
Management
Outside
Leader
More quotes by W. Edwards Deming
I am not reporting things about people. I am reporting things about practices.
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Absence of defects does not necessarily build business... Something more is required.
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It is important that an aim never be defined in terms of activity or methods. It must always relate directly to how life is better for everyone. . . . The aim of the system must be clear to everyone in the system. The aim must include plans for the future. The aim is a value judgment.
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3% of the problems have figures, 97% of the problems do not.
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No requirement of industry is so much neglected as operational definitions.
W. Edwards Deming
People copy examples and then they wonder what is the trouble. They look at examples and without theory they learn nothing.
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We are here to make another world.
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Let us ask our suppliers to come and help us to solve our problems.
W. Edwards Deming
We know what we told him, but we don't know what he heard.
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Eliminate slogans, exhortations, and targets for the work force asking for zero defects and new levels of productivity. Such exhortations only create adversarial relationships, as the bulk of the causes of low quality and low productivity belong to the system and thus lie beyond the power of the work force
W. Edwards Deming
If someone can make a contribution to the company he feels important.
W. Edwards Deming
Defects are not free. Somebody makes them, and gets paid for making them.
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The customer invents nothing. New products and new services come from the producer.
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We want best efforts guided by theory.
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The questions are more important than the answers.
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Knowledge is theory. We should be thankful if action of management is based on theory. Knowledge has temporal spread. Information is not knowledge. The world is drowning in information but is slow in acquisition of knowledge. There is no substitute for knowledge.
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Learn the basics of analytics and people will love you. If you don't have time to learn, hire someone.
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A system must be managed. It will not manage itself. Left to themselves in the Western world, components become selfish, competitive. We cannot afford the destructive effect of competition.
W. Edwards Deming
People learn in different ways: reading, listening, pictures, watching.
W. Edwards Deming
It is important that an aim never be defined in terms of a specific activity or method. It must always relate to a better life for everyone.
W. Edwards Deming