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A leader knows who is outside of the system and needs special help.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Needs
Management
Outside
Leader
System
Special
Help
Helping
More quotes by W. Edwards Deming
You do not install knowledge.
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The most important figures for management of any organization are unknown and unknowable.
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It is important that an aim never be defined in terms of a specific activity or method. It must always relate to a better life for everyone.
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Does experience help? NO! Not if we are doing the wrong things.
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A system is a network of interdependent components that work together to try to accomplish the aim of the system. A system must have an aim. Without the aim, there is no system.
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A system can not understand itself.
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Learning is not compulsory it's voluntary. Improvement is not compulsory it's voluntary. But to survive, we must learn.
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Rational behavior requires theory. Reactive behavior requires only reflex action.
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Cease dependence on inspection to achieve quality. Eliminate the need for inspection on a mass basis by building quality into the product in the first place.
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A system must be managed. It will not manage itself. Left to themselves in the Western world, components become selfish, competitive. We cannot afford the destructive effect of competition.
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Does the customer invent new product or service? The customer generates nothing. No customer asked for electric lights. There was gas and gas mantles, which gave good light.
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The prevailing style of management must undergo transformation. A system can not understand itself. The transformation requires a view from outside.
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A system must be managed. It will not manage itself.
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Survival is optional. No one has to change.
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You can not plan to make a discovery. You do not plan innovation.
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There is no economy in having one operation produce a part and another separate the good ones from the bad ones.
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You can not define being exactly on time.
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He that would run his company on visible figures alone will in time have neither company nor figures.
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All anyone asks for is a chance to work with pride.
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Uncontrolled variation is the enemy of quality.
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