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Knowledge is the key.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Knowledge
Management
Keys
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The aim should be to work on the method of management.
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We are being ruined by the best efforts of people who are doing the wrong thing.
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We must understand variation.
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When a system is stable, telling the worker about mistakes is only tampering.
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Quality comes not from inspection, but from improvement of the production process.
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Without theory there is nothing to modify or learn.
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To optimize the whole, we must sub-optimize the parts
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You must have a supplier relationship of constant improvement.
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Just because you can measure everything doesn't mean that you should.
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Managers don't like giving appraisals, and employees don't like getting them. Perhaps they're not liked because both parties suspect what the evidence has proved for decades: Traditional performance appraisals don't work.
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I should estimate that in my experience most troubles and most possibilities for improvement add up to the proportions something like this: 94% belongs to the system responsibility of management 6% special
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There is no substitute for knowledge.
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Management of outcomes may not be any more than a skill. It does not require knowledge.
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It is not necessary to change. Survival is not mandatory.
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The most basic problem is that performance appraisals often don't accurately assess performance.
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We should be guided by theory, not by numbers.
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Experience by itself teaches nothing... Without theory, experience has no meaning. Without theory, one has no questions to ask. Hence, without theory, there is no learning.
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Information is not knowledge. Let's not confuse the two.
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I am not reporting things about people. I am reporting things about practices.
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