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Knowledge is the key.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Management
Keys
Knowledge
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Manage the cause, not the result.
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Information is not knowledge. Let's not confuse the two.
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We should work on our process, not the outcome of our processes.
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Any manager can do well in an expanding market.
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We must understand variation.
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The principles and methods for improvement are the same for service as for manufacturing. The actual application differs, of course, from one product to another, and from one type of service to another.
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Absence of defects does not necessarily build business... Something more is required.
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Change the rule and you will get a new number.
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Research shows that the climate of an organization influences an individuals contribution far more than the individual himself.
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There is no substitute for knowledge.
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You cannot inspect quality into the product it is already there.
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Management's job is to optimize the whole system.
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The biggest cost of poor quality is when your customer buys it from someone else because they didn't like yours.
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A system must be managed. It will not manage itself. Left to themselves in the Western world, components become selfish, competitive. We cannot afford the destructive effect of competition.
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There must be consistency in direction.
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The most basic problem is that performance appraisals often don't accurately assess performance.
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The system that people work in and the interaction with people may account for 90 or 95 percent of performance.
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A rational prediction has an explanation based on theory.
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Profit in business comes from repeat customers
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It is not necessary to change. Survival is not mandatory.
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