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Innovation comes from people who take joy in their work.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
People
Innovation
Management
Joy
Comes
Take
Work
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Lack of knowledge - that is the problem.
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It only takes a little innovation.
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People need to know what their jobs are.
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A leader's job is to help his people.
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A rule should suit the purpose.
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Does experience help? NO! Not if we are doing the wrong things.
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We are here for an education.
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People learn in different ways: reading, listening, pictures, watching.
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In God we trust all others bring data.
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Zero defects is a super highway going down the tube.
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The prevailing style of management must undergo transformation. A system can not understand itself. The transformation requires a view from outside.
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Monetary rewards are not a substitute for intrinsic motivation.
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One cannot be successful on visible figures alone ... the most important figures that one needs for management are unknown or unknowable, but successful management must nevertheless take account of them.
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People need to know how their job contributes.
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For Quality: Stamp out fires, automate, computerize, M.B.O., install merit pay, rank people, best efforts, zero defects. WRONG!!!! Missing ingredient: profound knowledge.
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A man who knows not his limitations is of no use to anyone.
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You do not install knowledge.
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The system that people work in and the interaction with people may account for 90 or 95 percent of performance.
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It is important that an aim never be defined in terms of a specific activity or method. It must always relate to a better life for everyone.
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Scrap doesn't come for free, we pay someone to make it.
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