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Innovation comes from people who take joy in their work.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Take
Work
People
Innovation
Management
Joy
Comes
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Don't expect smart people to listen to you without proof.
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Management's job is to know which systems are stable and which are not.
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Absence of defects does not necessarily build business... Something more is required.
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Judging people does not help them.
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The principles and methods for improvement are the same for service as for manufacturing. The actual application differs, of course, from one product to another, and from one type of service to another.
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Now, we learn that a system must have an aim. Without an aim, there is no system.
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Improve constantly and forever the system of production and service, to improve quality and productivity, and thus constantly decrease costs.
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Two basic rules of life are: 1) Change is inevitable. 2) Everybody resists change.
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The problem is that most courses teach what is wrong.
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People need to know how their job contributes.
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It would be a mistake to export western management to a friendly country.
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When we cooperate, everybody wins.
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Confusing common causes with special causes will only make things worse.
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People work in the system. Management creates the system
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The most valuable currency of any organization is the initiative and creativity of its members. Every leader has the solemn moral responsibility to develop these to the maximum in all his people. This is the leader's highest priority.
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A committee appointed by the President of a company will report what the President wishes to hear. Would they dare report otherwise?.
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You do not find knowledge in a dictionary, only information.
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A leader knows who is outside of the system and needs special help.
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