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If someone can make a contribution to the company he feels important.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Feels
Important
Make
Contribution
Management
Company
Someone
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The problem is that most courses teach what is wrong.
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To successfully respond to the myriad of changes that shake the world, transformation into a new style of management is required. The route to take is what I call profound knowledge, knowledge for leadership of transformation.
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Mere allocation of huge sums of money for quality will not bring quality.
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You can see from a flow diagram who depends on you and whom you can depend on. You can now take joy in your work.
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We cannot rely on mass inspection to improve quality, though there are times when 100 percent inspection is necessary. As Harold S. Dodge said many years ago, 'You cannot inspect quality into a product.' The quality is there or it isn't by the time it's inspected.
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Innovation comes from the producer - not from the customer.
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The biggest cost of poor quality is when your customer buys it from someone else because they didn't like yours.
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Improve constantly and forever the system of production and service, to improve quality and productivity, and thus constantly decrease costs.
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Foremost is the principle that the purpose of consumer research is to understand the customer's needs and wishes, and thus design product and service that will provide better living for him in the future. A second principle is that no one can guess the future loss of business from a dissatisfied customer.
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One cannot be successful on visible figures alone ... the most important figures that one needs for management are unknown or unknowable, but successful management must nevertheless take account of them.
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People are born with intrinsic motivation, self-esteem, dignity, curiosity to learn, joy in learning.
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Quality begins with the intent, which is fixed by management.
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The customer invents nothing. New products and new services come from the producer.
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Understanding variation is the key to success in quality and business.
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The aim proposed here for any organization is for everybody to gain - stockholders, employees, suppliers, customers, community, the environment - over the long term.
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Just because you can measure everything doesn't mean that you should.
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It only takes a little innovation.
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There must be consistency in direction.
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Nobody goes to work to do a bad job.
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Any two people have different ideas of what is important.
W. Edwards Deming